Indigo introduces Flex Pay service to lure flyers after COVID lockdown

IndianMascot

Core Member
Indigo Airlines has introduced a part payment booking facility to be known as "Flex Pay service".

Flyers can Pay only 10%* of the total flight fare now and make the balance payment in up to 15 days from the date of booking.

Benefits of Flex Pay

Pay less and hold: Secure your booking by paying only 10%* of the total fare amount with minimum INR400.

Flexible payment: Balance payment can be made up to 15 days* from the date of booking or 15 days* before the date of departure whichever is earlier.
 

scorpionking76

Administrator
EntMnt Staff
What happened to the flyers who booked and cancelled the tickets during the lockdown?
 

scorpionking76

Administrator
EntMnt Staff
That's not fair considering the extention of lockdown and services not in full time.
 

IndianMascot

Core Member
They are calling it as Credit Shell. Here is complete FAQ on this.

1.What is a credit shell?
It is a credit note created against a cancelled PNR to be used for a future booking, for the same passenger/s.

2.When and how do I get a credit shell?
If your flight is suspended due to the COVID-19 outbreak, a credit shell has been automatically created by us against your PNR

3.Where can I view my credit shell balance?
You can easily view your credit shell balance on your itinerary. Click here to retrieve your itinerary and check your balance.
Visit www.goindigo.in → Edit booking → Retrieve itinerary

4.What is the credit shell validity?
A credit shell is valid for use up to 1 year from the date of issuance.

5.How can I redeem my credit shell?
You can now easily make an online booking using your credit shell.

Step 1: Proceed to search for a flight of your choice
Step 2: On the payment page, select ‘use credit shell’
Step 3: Enter PNR/Booking reference and email ID/last name
Step 4: Enter mobile number linked to your booking (for guest user)
Step 5: Confirm OTP (for guest user)
Step 6: Click on the ‘Redeem’ button
You can alternatively:
  • Live chat with us
  • Message us on Facebook or Tweet us at @IndiGo6E
  • Call our customer service
  • Visit airport ticketing counters
Remember to quote your PNR details when you connect with us on these channels.
For Travel Agency Booking – To utilize credit shell, customers are requested to contact the respective travel agency.

6.What are the terms and conditions associated with credit shell?
Below are the terms and conditions of credit shell policy usage:
  1. The credit shell is valid to book until 1 year from the date of creation. You may choose your travel date as per your convenience.
  2. The credit shell is non-transferable. It can be used for travel only by those customers who were booked in the original PNR.
  3. In case of multiple passengers, the amount will get equally divided and utilized accordingly.

7.Can I use my credit shell partially?
Yes, and balance can be used before expiration of credit shell.

8.I do not want credit shell and want my money back.
The flight cancellations is due to the lockdown imposed to manage the outbreak of corona virus. That is why we have created a credit shell for all bookings which have been cancelled, valid for 1 year from the date of issuance for the same passenger(s).

9.Can I combine two credit shells to make one reservation?
Only one credit shell can be redeemed in one reservation.

10.Can Credit shell be used to change an existing booking or purchase a 6E add-on service?
Yes, please call our call centre or chat with us for assistance.

11.How can I cancel a booking for a flight which is currently operational post lockdown?
If you wish to cancel a booking for a flight operational post the lockdown, you can cancel anytime up to 2 hours prior to the schedule departure for domestic and 4 hours prior for International flight, cancellation fee shall be applicable. You may either opt for refund or credit shell for the balance amount.
 

Technoglitch

Core Member
So at the end of the day aviation industry is in loss and they don't have funds for refunds
 

IndianMascot

Core Member
yes. everyone is at loss.

I hope i will be able to utilize my Credit Shell within an year.
 
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