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Important Revised Procedure for Complaint Redressal and timeline on Tata Sky

Procedure for Complaint Redressal:

Subscriber may lodge his complaint through the following routes

1. Helpline: 1800 208 6633 (Toll free), 1860 120 6633 & 1860 500 6633 (Applicable telecom tariffs will apply)

 Our Customer support centers are equipped to interact with subscribers in the 13 languages
 On lodging of the complaint, a Service Request number will be assigned and conveyed on call​

2. Email: help@tatasky.com
 Auto acknowledgement with Service request number will be generated​

3. Nodal officer (refer above for details)
 As a second level escalation, write or call to the Nodal Officers. While reaching out to the Nodal Officers, the Service request number provided by the customer support center will need to be quoted