thanks for reply . i can't realign it as its common dish . only option is log complain to CC .Reallign your dish and see whether you are getting the new channels and if it doesn't show call Tata sky cc and register a complaint
Im bro remove the splitter and use double cableI am also facing the same problem. I am unable to watch any of the newly added channel.
Tries to resolve it with call center but it didn't happened. Then technician visited and couldn't do anything. He said that he will send the MDU Team.
Probable solution he offers was.
1. Replacement of LNB of common Dish
2. Twin cables required (currently is am using only one with splitter)
3. Installation of SatCR.
Im also facing this problem and someone told me that its only because of splitter if i remove that then everthing will be ok