Update New English Movies premium hd and Sports premium hd topups added

R

rizhberg

EntMnt Regular
EntMnt Regular
according2me said:
This afternoon I added this FREE Topup called 'Eng Movie HD premium' via Airtel app to one of my Airtel DTH connections.

After a while, I noticed that the daily burn rate of my account has increased to ₹ 1.7/- which means unlike what was stated, the topup was NOT FREE and it'll cost me ₹51 for a month. Disappointed to know that, when I tried to remove the said topup, I received an SMS stating, 'Sorry, your request for removal was NOT successful since the lock in period of this topup is valid till 07-11-2016.
My God, THIS IS A TRAP!
How come something that's free can be charged upon and where was it written that this a lock in & won't be removed before 30 days?!?!!?.
Click to expand...
Thank God I haven't activated it...
 
M

msksharma

Newbie
rizhberg said:
Thank God I haven't activated it...
Click to expand...
Hi,

I also faced the same problem yesterday. I even got an SMS which says 0.0 will be deducted from my account. However on my account it was showing 51 rupees per month. I then called them up to deactivate this top up. There are 2 top ups one is 51 and other free. Which means whatever you choose, you will be charged for this. This is very. After giving my peace of mind to Airtel customer care, they asked me to send an email. They have then acknowledged the complaint.

But this is very misleading to consumers. How can an SMS say something and then on the account it says something. One has to be very careful.
 

Attachments

  • Screenshot_20161008-164522.png
    Screenshot_20161008-164522.png
    168.8 KB · Views: 10
  • Screenshot_20161008-162950.png
    Screenshot_20161008-162950.png
    197.6 KB · Views: 9
R

rizhberg

EntMnt Regular
EntMnt Regular
msksharma said:
Hi,

I also faced the same problem yesterday. I even got an SMS which says 0.0 will be deducted from my account. However on my account it was showing 51 rupees per month. I then called them up to deactivate this top up. There are 2 top ups one is 51 and other free. Which means whatever you choose, you will be charged for this. This is very. After giving my peace of mind to Airtel customer care, they asked me to send an email. They have then acknowledged the complaint.

But this is very misleading to consumers. How can an SMS say something and then on the account it says something. One has to be very careful.
Click to expand...
This is pure cheating by airtel, it seems...
 
You must log in or register to reply here.
Top