Article Dish TV collaborates with Concentrix Corporation to enhance business services

[Deepu]

Direct to home (DTH) operator Dish TV with its 12.1 million net subscribers has collaborated with Concentrix Corporation, a global leader in high-value business services to further enhance its business services for its premium customers. This is another positive move by the DTH player in providing services of global standards.

Dish TV chief operating officer Salil Kapoor said, “Concentrix offers deep domain expertise, innovative technologies and a holistic approach to customer engagement that is fully in line with Dish TV’s driving purpose to provide “Service with a Passion”. This is an ultimate move made towards ensuring customer engagement and satisfaction.”

Dish TV collaborates with Concentrix Corporation to enhance business services | Indian Television Dot Com

 

[NinadG]

Seems all to do with profiling of users so as to focus on high-paying customers & offer customised services....
Just like TS collaborated with a company last year......So expect improved service & offering for high paying customers & ofcourse mediocre service for general users....

 

[IndianMascot]

Dish TV still have 12.1 million active users. That great.

 

[DashMajor]

Dish TV still have 12.1 million active users. That great.

Koi Shaq

Though I have a doubt on this figure

 

[Sanjeev]

Koi Shaq

Though I have a doubt on this figure

Why it should be more or less

 

[DashMajor]

Nice share Deepu Bro. though for me its not clear the concept behind this collaboration.

 

[DashMajor]

Why it should be more or less

If its more then they're saving tax and if its less then one day dishtv will be bite dust.

 

[IndianMascot]

Related Article :


Dish TV, a direct-to-home (DTH) entertainment company, has collaborated with Concentrix Corporation, a global player in high-value business services to further enhance their business services for their premium customers.

The company believes that this will be another positive step in providing services of global standards.

This collaboration will bring together Dish TV's "innovative" offerings and "revolutionary" features with the customer engagement expertise of Concentrix. The choice to partner with Concentrix Corporation comes as a result of explosive growth in the Dish TV client base, and recognition of the high volume of customers who desire HD channels and require a higher level of service, the company said.

Salil Kapoor, chief operating officer, Dish TV, says "Concentrix offers deep domain expertise, innovative technologies and a holistic approach to customer engagement that is fully in line with Dish TV's driving purpose to provide "Service with a Passion". This is an ultimate move made towards ensuring customer engagement and satisfaction".


Dish TV partners Concentrix Corporation > afaqs! news & features

 

[NinadG]

So may be it will work like this....
If you are a customer paying atleast 4000 rs per year then you will be treated as premium customer, I think just like TS does, & you will be given prompt service & good offers.

Seems all this sort of big data & analytics will bring more discrimination to ordinary user....
Ref : Big Data Could Create an Era of Big Discrimination | The Exchange - Yahoo Finance

 

[DashMajor]

So LTR customers will be benefited but dishtv is not known for offers. Services varies as per places.