GSM and CDMA Telecom operators, along with their associations, on Thursday approached the sectoral tribunal, TDSAT, against the regulations of Trai, which laid down the procedures for providing value-added-services (VAS) to their customers.
Trai, while issuing guidelines on July 4, 2011, had said that telecom operators would have to take confirmation from their customers through SMS, email, fax or in writing within 24 hours of activation of the VAS. It had further said that the operators could charge only after confirmation is received from their customer and, if not, it shall be discontinued.
Further, every service provider shall, at least three days before the due date of renewal of a subscribed value added service, inform the consumer about it through SMS.
Opposing the Trai’s directive, GSM lobby group Cellular Operators Association of India (COAI) and CDMA's Association of Unified Telecom Service Providers of India (AUSPI) said this regulation was unjust.
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Trai, while issuing guidelines on July 4, 2011, had said that telecom operators would have to take confirmation from their customers through SMS, email, fax or in writing within 24 hours of activation of the VAS. It had further said that the operators could charge only after confirmation is received from their customer and, if not, it shall be discontinued.
Further, every service provider shall, at least three days before the due date of renewal of a subscribed value added service, inform the consumer about it through SMS.
Opposing the Trai’s directive, GSM lobby group Cellular Operators Association of India (COAI) and CDMA's Association of Unified Telecom Service Providers of India (AUSPI) said this regulation was unjust.
Read More . . . .