New HBO channels and Magnum HD standard package
- Thread starter aspr
- Start date
this is service channel from broadcoster end.so it only consider by hbo.if they offer for more subscribtion it will be added to hieghest packages.if they offer it will be added major dths too. i think it will take sometime to realize their market value.
techobhatt
Newbie
Well...I have sent the below email from my end to Airtel DTH department.
I have also kept all the senior TRAI officers in CC. Let's see what happens. If nothing happens, then I must say there is no hope in this country as far as consumer interest is concerned.
I have tried to be professional in my email, but seriously speaking..these guys don't deserve decent talks.
==============================================================
from: *********@gmail.com>
to: [email protected],
[email protected]
cc: [email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
date: Sun, Mar 31, 2013 at 11:51 AM
subject: Customer Id: 3005****** :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
----------------------------------------------------------------------------
Dear Manager,
My customer id: 3005******
First of all, I would like to mention that I am consistently becoming unsatisfied and impatient with the services and cheap tactics of Airtel Digital TV.
I was highly disappointed when ADTV removed ESPN HD and Star Cricket HD Channels in December 2012.
Next point, I would like to mention that I am subscribed to 'ALL ROUND PACK' since its inception. And I have been paying Rs. 562 monthly for the subscription.
I had been promised that any new channel introduced in 'All Round Pack' will be provided FREE of cost, without any increase in package price. The same is the condition for all the Magnum HD packs.
But I am highly disappointed to realize that HBO Hits and HBO Defined channels are unsubscribed in my All Round package as well as in Magnum HD pack for other customers; which should have been automatically added in 'All Round Pack' and 'Magnum HD' packs, without any extra cost.
It seems ADTV is trying to play smart and betraying its customer with its cheap tactics.
I request you to kindly follow your own terms and conditions and enable the subscription of above mentioned HBO channels in All Round Pack and Magnum HD Pack without any extra cost.
Please note your competitor Videocon D2H is providing 22 HD channels and much more SD channels than ADTV at much lower costs and just like millions of ADTV customers, I am also highly inclined to switch towards D2H.
I request ADTV to
- Please bring back ESPN HD and Star Cricket HD channels soon.
- Enable the subscription for new channels without any extra cost in All Round and Magnum HD packs. This should happen with immediate effect by enabling the subscription for newly introduced HBO channels in All Round and Magnum packs without any extra charge.
Please be assured I will not recharge further and instead move to D2H; if ADTV doesn't do what it promises to its customers.
Hope you understand my concern.
Warm Regards,
**************
I have also kept all the senior TRAI officers in CC. Let's see what happens. If nothing happens, then I must say there is no hope in this country as far as consumer interest is concerned.
I have tried to be professional in my email, but seriously speaking..these guys don't deserve decent talks.
==============================================================
from: *********@gmail.com>
to: [email protected],
[email protected]
cc: [email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
date: Sun, Mar 31, 2013 at 11:51 AM
subject: Customer Id: 3005****** :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
----------------------------------------------------------------------------
Dear Manager,
My customer id: 3005******
First of all, I would like to mention that I am consistently becoming unsatisfied and impatient with the services and cheap tactics of Airtel Digital TV.
I was highly disappointed when ADTV removed ESPN HD and Star Cricket HD Channels in December 2012.
Next point, I would like to mention that I am subscribed to 'ALL ROUND PACK' since its inception. And I have been paying Rs. 562 monthly for the subscription.
I had been promised that any new channel introduced in 'All Round Pack' will be provided FREE of cost, without any increase in package price. The same is the condition for all the Magnum HD packs.
But I am highly disappointed to realize that HBO Hits and HBO Defined channels are unsubscribed in my All Round package as well as in Magnum HD pack for other customers; which should have been automatically added in 'All Round Pack' and 'Magnum HD' packs, without any extra cost.
It seems ADTV is trying to play smart and betraying its customer with its cheap tactics.
I request you to kindly follow your own terms and conditions and enable the subscription of above mentioned HBO channels in All Round Pack and Magnum HD Pack without any extra cost.
Please note your competitor Videocon D2H is providing 22 HD channels and much more SD channels than ADTV at much lower costs and just like millions of ADTV customers, I am also highly inclined to switch towards D2H.
I request ADTV to
- Please bring back ESPN HD and Star Cricket HD channels soon.
- Enable the subscription for new channels without any extra cost in All Round and Magnum HD packs. This should happen with immediate effect by enabling the subscription for newly introduced HBO channels in All Round and Magnum packs without any extra charge.
Please be assured I will not recharge further and instead move to D2H; if ADTV doesn't do what it promises to its customers.
Hope you understand my concern.
Warm Regards,
**************
@technobhatt
Really very well done. I appreciat your effort.
Thanks
Really very well done. I appreciat your effort.
Thanks
scorpionking76
EntMnt Knight
Nice initiative bro, really appreciate your efforts. HBO defined and hits are premium channels (PPV) from the broadcaster's end like Star Hitz, Star Vijay Hitz. Yeah i agree with you that it should have been included in Magnum Pack. Only option for Airtel is to convince the broadcaster, make agreement and include the same in Magnum pack. 
Thanks
Thanks
Good Initiative..
But off topic and not related to Airtel.
I feel we need to write a letter to TRAI to do something to limit the time of advertisement slots on channels. I remember there was a proposal pending with TRAI about this that is the total time for ad slot per hour and this depend on the nature of channel whether it is paid or free to air..now it is like we pay for channel and watch ads for most of the time..
Don't know what happened to that proposal..
But off topic and not related to Airtel.
I feel we need to write a letter to TRAI to do something to limit the time of advertisement slots on channels. I remember there was a proposal pending with TRAI about this that is the total time for ad slot per hour and this depend on the nature of channel whether it is paid or free to air..now it is like we pay for channel and watch ads for most of the time..
Don't know what happened to that proposal..
techobhatt
Newbie
Hello Friends, I received a call back yesterday evening from Airtel Nodal and DTH department and they seem to say that they will provide new HBO channels in All Round and Magnum HD packs without any cost; however there was no serious commitment from their end. After my explanation on All Round and Magnum packs' terms; they just said, they would forward the complain to their marketing department for making these channels available in All Round and Magnum packs without any extra costs.
I received an email response today; but that too kinda a standard reply. So I again replied back to them. Let's see if what ADTV says now.
=================================================================================
from: ********@gmail.com>
to: [email protected],
[email protected]: [email protected]: Mon, Apr 1, 2013 at 4:43 PMsubject: Re: Customer Id: 3005****** :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
Hi,
Despite the call and response I received from ADTV representatives; it doesn't serve my purpose and doesn't resolve my complain at all.
Airtel representatives just answered me "Ok we will provide these channels in Magnum HD and All Round pack without any extra cost". But when I asked them 'When?"; they just responded, "we can't commit on that as of now and it may take time."
It has been more than 1 month since the launch of these channels and ADTV is still looking around settling logistics for channels arrangements in packages.
Please note that HBO Hits and HBO Defined channels are still NOT AVAILABLE in All Round Pack and Magnum HD packs.
As per the All Round and Magnum HD packs terms and condition; these channels should be made available in these packs without any extra charge.
Customers are already paying very high monthly charges (around Rs. 600) by subscribing these costly packs and ADTV has tried to duped these customers by asking to pay extra for newly launched channels. Not to forget, when customers took these high value packages sold by ADTV, they were promised to be provided any newly launched channels without any extra costs in All Round and Magnum HD packs.
Thus I must conclude; the problem still persists for me as well as for many ADTV customers subscribed to All Round and Magnum HD packs; as the newly launched HBO channels are still not provided.
Hope ADTV take some serious action regarding this and not just pass the buck.
Warm Regards,
***********
On Mon, Apr 1, 2013 at 4:00 PM, <[email protected]> wrote:
I received an email response today; but that too kinda a standard reply. So I again replied back to them. Let's see if what ADTV says now.
=================================================================================
from: ********@gmail.com>
to: [email protected],
[email protected]: [email protected]: Mon, Apr 1, 2013 at 4:43 PMsubject: Re: Customer Id: 3005****** :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
Hi,
Despite the call and response I received from ADTV representatives; it doesn't serve my purpose and doesn't resolve my complain at all.
Airtel representatives just answered me "Ok we will provide these channels in Magnum HD and All Round pack without any extra cost". But when I asked them 'When?"; they just responded, "we can't commit on that as of now and it may take time."
It has been more than 1 month since the launch of these channels and ADTV is still looking around settling logistics for channels arrangements in packages.
Please note that HBO Hits and HBO Defined channels are still NOT AVAILABLE in All Round Pack and Magnum HD packs.
As per the All Round and Magnum HD packs terms and condition; these channels should be made available in these packs without any extra charge.
Customers are already paying very high monthly charges (around Rs. 600) by subscribing these costly packs and ADTV has tried to duped these customers by asking to pay extra for newly launched channels. Not to forget, when customers took these high value packages sold by ADTV, they were promised to be provided any newly launched channels without any extra costs in All Round and Magnum HD packs.
Thus I must conclude; the problem still persists for me as well as for many ADTV customers subscribed to All Round and Magnum HD packs; as the newly launched HBO channels are still not provided.
Hope ADTV take some serious action regarding this and not just pass the buck.
Warm Regards,
***********
On Mon, Apr 1, 2013 at 4:00 PM, <[email protected]> wrote:
Namaste ********,
Ref: Email dated 31-03-2013, expressing concern on channels of your airtel digital TV connection customer ID- 3005******.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on mobile number 91-*********** dated: 31-03-2013, information has been given regarding channels.
Your Nodal Reference No. is 3**********.
We hope that this response has addressed your complaint suitably.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Warm Regards,
************
Nodal Office - digital TV
bharti airtel limited
scorpionking76
EntMnt Knight
Nice initiative buddy, This is what i call 'Never Say Die' attitude.
techobhatt
Newbie
In last 2 months, there have been multiple followups among TRAI, Airtel and myself on the issue of new HBO channels making available in ALL ROUND and MAGNUM HD Packs without any extra charges...
So it proves that TRAI doesn't sleep all the time, but still it seems Airtel has tried to make fool of TRAI. But I am not giving up, whatever the end result is...
Here is the chain of all the emails....
===================================================================================================
******* <*******@gmail.com>
11:13 AM (9 minutes ago)
to Gaurishankar Kesarwani <[email protected]>
cc [email protected], "smriti.saxena" <[email protected]>
Dear Sir,
I would like to highlight that despite multiple complaints and writings to Airtel DTH, they haven't been able to resolve the matter yet, to be honest.
What I mentioned is...as per their earlier agreement and promise to millions of ADTV customers, who are subscribed to 'ALL ROUND' and 'MAGNUM HD' packs, should automatically get HBO HITS and HBO DEFINED channels in their packages "without paying any extra subscription charges".
However Airtel has declined to offer these channels in above mentioned packages to the customers, who are already paying a high subscription price (around Rs. 600 per month) to Airtel because Airtel sold these costly packages by showing promise that any newly launched channel will automatically added to these packages without any extra subscription charges. However Airtel has played cheap tactics to earn extra revenue by asking customers of above packs to pay extra Rs. 49 for 2 new channels HBO Hits and HBO Defined.
Hope you understand my concern. Please note, this is not a complaint meant for me only. There are many customers who have felt betrayed due to this matter I mentioned above.
Hence I request TRAI to ask Airtel to remain honest with their customers and allow subscription of HBO Hits and HBO Defined without any extra charges, who are subscribed to ALL ROUND and MAGNUM HD packs.
Looking forward to a quick resolution to my concern.
Warm Regards,
*******
+91 *******
On Thu, May 30, 2013 at 10:24 AM, Gaurishankar Kesarwani <[email protected]> wrote:
F.No.4-62/2013/B&CS Dated: - 30.5.2013
To,
Sh. *******,
<*******@gmail.com>
Subject: - Consumer complaint against M/s Bharti Telemedia Ltd. (TRAI’s Ref. B040062)
Sir,
Please refer to your e-mail dated 31.3.2013 on the subject mentioned above.
2. The matter was taken up with M/s Bharati Telemedia Ltd. on the letter under reference. A reply vide letter dated 7.5.2013 has been received from M/s Bharati Telemedia Ltd. A copy of the same is forwarded herewith.
3. Kindly acknowledge the redressal of your specific complaint within a fortnight, else the complaint would be deemed to have been redressed to your satisfaction.
(G.S. Kesarwani)
Dy. Advisor (B&CS)
Telecom Regulatory Authority of India
---------- Forwarded message ----------
From: <[email protected]>
Date: Tue, May 7, 2013 at 6:18 PM
Subject: Re: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
To: Gaurishankar Kesarwani <[email protected]>
Cc: "smriti.saxena" <[email protected]>
Dear Sir,
The customer's complaint has been resolved and the enclosed response has been sent to the complainant.
We would be glad to share any further details that you may require.
Warm Regards,
bharti airtel limited
April 22, 2013
Sh. *******
Namaste!
We are in receipt of your complaint dated 31 March 2013 to TRAI.
As per your complaint, there was a channel concern on your airtel digital TV account.
We would like to inform you that our representative had a word with you and confirmed that issue has been addressed.
We would like to inform you that currently HBO defined and HBO Hits channels are not a part of any base package and to activate same channels you can opt for HBO defined and HBO Hits top up for Rs.49/month including taxes. However, we assure you that the feedback have been forwarded to the concerned team.
Hope we have adequately addressed your concern.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Thanking You,
Yours Sincerely
Nisha Lal
For Bharti Telemedia Ltd.
From: Gaurishankar Kesarwani <[email protected]>
To: "airtel.traicomplaints" <[email protected]>
Cc: "smriti.saxena" <[email protected]>
Date: 15-04-2013 05:32 PM
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
F.No.4-62/2013/B&CS Dated: - 15.4.2013
To,
Shri Kulin Sanghvi,
G.M.– Regulatory Policy Airtel Centre,
M/s Bharti Telemedia Ltd.,
Airtel Centre, Plot no. 16
Udyog Vihar, Phase - IV
Gurgaon – 122 001
Subject: - Consumer complaint against M/s Bharti Telemedia Ltd. (TRAI’s Ref. B040062)
Sir,
TRAI is in receipt of an e-mail dated 31.3.2013 from Sh. *******. The same is hereby forwarded for redressal of the complaint. You are also requested to forward your detailed comments on the issues raised by Sh. Bhatt to TRAI latest by 22.4.2013.
(G.S. Kesarwani)
Dy. Advisor (B&CS)
Telecom Regulatory Authority of India
Copy to: -
Sh. *******,
<*******@gmail.com>
---------- Forwarded message ----------
From: TRAI CABLE <[email protected]>
Date: Fri, Apr 5, 2013 at 10:10 AM
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
To: [email protected]
--- On Thu, 4/4/13, Advisor TRAI <[email protected]> wrote:
From: Advisor TRAI <[email protected]>
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
To: [email protected]
Date: Thursday, 4 April, 2013, 4:14 PM
from adv(b&cs)
---------- Forwarded message ----------
From: "Deputy Advisor, TRAI" <[email protected]>
To: DTH <[email protected]>
Cc:
Date: Wed, 03 Apr 2013 15:34:56 +0530
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
Dear Sir / Madam,
Forwarded herewith for appropriate action please.
Yours sincerely,
[V. Ananthakrishnan]
Sr. Research Officer [CA ]
---------- Forwarded message ----------
From: K Ramachand <[email protected]>
To: [email protected]
Cc:
Date: Mon, 01 Apr 2013 10:20:55 +0530
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
K. RAMCHAND
Pr. Advisor
TRAI
---------- Forwarded message ----------
From: ******* <*******@gmail.com>
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Sun, 31 Mar 2013 11:51:04 +0530
Subject: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
Dear Manager,
My customer id: 300*******
First of all, I would like to mention that I am consistently becoming unsatisfied and impatient with the services and cheap tactics of Airtel Digital TV.
I would like to mention that I am subscribed to 'ALL ROUND PACK' since its inception. And I have been paying Rs. 562 monthly for the subscription.
I had been promised that any new channel introduced in 'All Round Pack' will be provided FREE of cost, without any increase in package price. The same is the condition for all the Magnum HD packs.
But I am highly disappointed to realize that HBO Hits and HBO Defined channels are unsubscribed in my All Round package as well as in Magnum HD pack for other customers; which should have been automatically added in 'All Round Pack' and 'Magnum HD' packs, without any extra cost.
It seems ADTV is trying to play smart and betraying its customer with its cheap tactics.
I request you to kindly follow your own terms and conditions and enable the subscription of above mentioned HBO channels in All Round Pack and Magnum HD Pack without any extra cost.
Please note your competitor Videocon D2H is providing 22 HD channels and much more SD channels than ADTV at much lower costs and just like millions of ADTV customers, I am also highly inclined to switch towards D2H.
I request ADTV to
- Enable the subscription for new channels without any extra cost in All Round and Magnum HD packs. This should happen with immediate effect by enabling the subscription for newly introduced HBO channels in All Round and Magnum packs without any extra charge.
Please be assured I will not recharge further and instead move to D2H; if ADTV doesn't do what it promises to its customers.
Hope you understand my concern.
Warm Regards,
*******
+91 *******
So it proves that TRAI doesn't sleep all the time, but still it seems Airtel has tried to make fool of TRAI. But I am not giving up, whatever the end result is...
Here is the chain of all the emails....
===================================================================================================
******* <*******@gmail.com>
11:13 AM (9 minutes ago)
to Gaurishankar Kesarwani <[email protected]>
cc [email protected], "smriti.saxena" <[email protected]>
Dear Sir,
I would like to highlight that despite multiple complaints and writings to Airtel DTH, they haven't been able to resolve the matter yet, to be honest.
What I mentioned is...as per their earlier agreement and promise to millions of ADTV customers, who are subscribed to 'ALL ROUND' and 'MAGNUM HD' packs, should automatically get HBO HITS and HBO DEFINED channels in their packages "without paying any extra subscription charges".
However Airtel has declined to offer these channels in above mentioned packages to the customers, who are already paying a high subscription price (around Rs. 600 per month) to Airtel because Airtel sold these costly packages by showing promise that any newly launched channel will automatically added to these packages without any extra subscription charges. However Airtel has played cheap tactics to earn extra revenue by asking customers of above packs to pay extra Rs. 49 for 2 new channels HBO Hits and HBO Defined.
Hope you understand my concern. Please note, this is not a complaint meant for me only. There are many customers who have felt betrayed due to this matter I mentioned above.
Hence I request TRAI to ask Airtel to remain honest with their customers and allow subscription of HBO Hits and HBO Defined without any extra charges, who are subscribed to ALL ROUND and MAGNUM HD packs.
Looking forward to a quick resolution to my concern.
Warm Regards,
*******
+91 *******
On Thu, May 30, 2013 at 10:24 AM, Gaurishankar Kesarwani <[email protected]> wrote:
F.No.4-62/2013/B&CS Dated: - 30.5.2013
To,
Sh. *******,
<*******@gmail.com>
Subject: - Consumer complaint against M/s Bharti Telemedia Ltd. (TRAI’s Ref. B040062)
Sir,
Please refer to your e-mail dated 31.3.2013 on the subject mentioned above.
2. The matter was taken up with M/s Bharati Telemedia Ltd. on the letter under reference. A reply vide letter dated 7.5.2013 has been received from M/s Bharati Telemedia Ltd. A copy of the same is forwarded herewith.
3. Kindly acknowledge the redressal of your specific complaint within a fortnight, else the complaint would be deemed to have been redressed to your satisfaction.
(G.S. Kesarwani)
Dy. Advisor (B&CS)
Telecom Regulatory Authority of India
---------- Forwarded message ----------
From: <[email protected]>
Date: Tue, May 7, 2013 at 6:18 PM
Subject: Re: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
To: Gaurishankar Kesarwani <[email protected]>
Cc: "smriti.saxena" <[email protected]>
Dear Sir,
The customer's complaint has been resolved and the enclosed response has been sent to the complainant.
We would be glad to share any further details that you may require.
Warm Regards,
bharti airtel limited
April 22, 2013
Sh. *******
Namaste!
We are in receipt of your complaint dated 31 March 2013 to TRAI.
As per your complaint, there was a channel concern on your airtel digital TV account.
We would like to inform you that our representative had a word with you and confirmed that issue has been addressed.
We would like to inform you that currently HBO defined and HBO Hits channels are not a part of any base package and to activate same channels you can opt for HBO defined and HBO Hits top up for Rs.49/month including taxes. However, we assure you that the feedback have been forwarded to the concerned team.
Hope we have adequately addressed your concern.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Thanking You,
Yours Sincerely
Nisha Lal
For Bharti Telemedia Ltd.
From: Gaurishankar Kesarwani <[email protected]>
To: "airtel.traicomplaints" <[email protected]>
Cc: "smriti.saxena" <[email protected]>
Date: 15-04-2013 05:32 PM
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
F.No.4-62/2013/B&CS Dated: - 15.4.2013
To,
Shri Kulin Sanghvi,
G.M.– Regulatory Policy Airtel Centre,
M/s Bharti Telemedia Ltd.,
Airtel Centre, Plot no. 16
Udyog Vihar, Phase - IV
Gurgaon – 122 001
Subject: - Consumer complaint against M/s Bharti Telemedia Ltd. (TRAI’s Ref. B040062)
Sir,
TRAI is in receipt of an e-mail dated 31.3.2013 from Sh. *******. The same is hereby forwarded for redressal of the complaint. You are also requested to forward your detailed comments on the issues raised by Sh. Bhatt to TRAI latest by 22.4.2013.
(G.S. Kesarwani)
Dy. Advisor (B&CS)
Telecom Regulatory Authority of India
Copy to: -
Sh. *******,
<*******@gmail.com>
---------- Forwarded message ----------
From: TRAI CABLE <[email protected]>
Date: Fri, Apr 5, 2013 at 10:10 AM
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
To: [email protected]
--- On Thu, 4/4/13, Advisor TRAI <[email protected]> wrote:
From: Advisor TRAI <[email protected]>
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
To: [email protected]
Date: Thursday, 4 April, 2013, 4:14 PM
from adv(b&cs)
---------- Forwarded message ----------
From: "Deputy Advisor, TRAI" <[email protected]>
To: DTH <[email protected]>
Cc:
Date: Wed, 03 Apr 2013 15:34:56 +0530
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
Dear Sir / Madam,
Forwarded herewith for appropriate action please.
Yours sincerely,
[V. Ananthakrishnan]
Sr. Research Officer [CA ]
---------- Forwarded message ----------
From: K Ramachand <[email protected]>
To: [email protected]
Cc:
Date: Mon, 01 Apr 2013 10:20:55 +0530
Subject: Fwd: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
K. RAMCHAND
Pr. Advisor
TRAI
---------- Forwarded message ----------
From: ******* <*******@gmail.com>
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Sun, 31 Mar 2013 11:51:04 +0530
Subject: Customer Id: 300******* :: ADTV Cheap Tactics- HBO Hits & HBO Defined not available in All Round and Magnum packs! Why?
Dear Manager,
My customer id: 300*******
First of all, I would like to mention that I am consistently becoming unsatisfied and impatient with the services and cheap tactics of Airtel Digital TV.
I would like to mention that I am subscribed to 'ALL ROUND PACK' since its inception. And I have been paying Rs. 562 monthly for the subscription.
I had been promised that any new channel introduced in 'All Round Pack' will be provided FREE of cost, without any increase in package price. The same is the condition for all the Magnum HD packs.
But I am highly disappointed to realize that HBO Hits and HBO Defined channels are unsubscribed in my All Round package as well as in Magnum HD pack for other customers; which should have been automatically added in 'All Round Pack' and 'Magnum HD' packs, without any extra cost.
It seems ADTV is trying to play smart and betraying its customer with its cheap tactics.
I request you to kindly follow your own terms and conditions and enable the subscription of above mentioned HBO channels in All Round Pack and Magnum HD Pack without any extra cost.
Please note your competitor Videocon D2H is providing 22 HD channels and much more SD channels than ADTV at much lower costs and just like millions of ADTV customers, I am also highly inclined to switch towards D2H.
I request ADTV to
- Enable the subscription for new channels without any extra cost in All Round and Magnum HD packs. This should happen with immediate effect by enabling the subscription for newly introduced HBO channels in All Round and Magnum packs without any extra charge.
Please be assured I will not recharge further and instead move to D2H; if ADTV doesn't do what it promises to its customers.
Hope you understand my concern.
Warm Regards,
*******
+91 *******
Technoglitch
Core Member
@technobhatt good iniative yet what if broadcasters had asked Adtv to give those channels as add on only?