Important Steps to Troubleshoot Signal Issue due to Channel No. change of Sports & English GEC on Videocon d2h

[IndianMascot]

Just now Got this Email from Videocon d2h :


Channel Numbers of Sports and English GEC changed on Videocon d2h

Dear Customer,

We would like to inform you the Channel Number of below mentioned Sports and English GEC has been changed. Because of this activity you may receive no Signal issue on some of the channels. In our endeavor to provide you with the best services we are requesting you to please try some self troubleshooting steps that may help you to recover from this no signal problem.

In case if you facing No Signal issue on some channels, please:

1. Reboot your STB or d2h Product (Power OFF from mains and again ON), it will show Home channel
2. Keep watching the home channel for at least 5 min & then switch to your preferred channel this problem should get resolved automatically.

If issue still persist, please follow the below stapes to reset your product:
Step 1: Press Menu
Step 2: Go to Setup and Press ok.
Step 3: Press ok on Installation option.
Step 4: Enter Installation Code 1234 and confirm by pressing Ok.
Step 5: Select Box Settings and scroll down to Reset option.
Step 6: Press O.K. to Confirm.
Step 7: Wait till the Box reboot again (Approx 90 sec) and will lead to First Time Installation screen.
Step 8: Press O.K. to continue and Quick Installation screen will prompt on the TV Screen.
Step 9: Select Alternate language e.g. Hindi and press o.k. which lead to Region Selection.
Step 10: Select User Region e.g. North and Proceed to User City selection and confirm by pressing o.k.
Step 11: Check the Signal Strength & Quality which should be in Green Color.
Step 12: Now Press Green button on the remote to scan the channels & post channel scan press O.K. Button respectively to save the channel list.
Step 13: Press on -Yes” to save which lead to Home channel.

Channel NameNew Channel No.

AXN - 175
STAR WORLD PREMIERE HD - 178
STAR WORLD - 179
STAR WORLD HD - 180
ZEE Caf© - 181
Comedy Central - 183
FX - 189
FOX CRIME - 191
STAR SPORTS 2 - 403
STAR SPORTS 3 - 407
STAR SPORTS 4 - 409
TEN SPORTS - 411
TEN HD - 412
TEN CRICKET - 415
NEO prime - 427
NEO sports - 429
DD SPORTS - 435

If you have any further queries, please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Warm Regards,
Customer Care
Videocon d2h

 

[Tillu]

I too received yesterday afternoon...good detailed steps by d2h 1st time although.

 

[IndianMascot]

So, this seems to have effected everyone. That's the reason they are sending mails on box and even emails too.

Surprisingly my brother didn't complaint about this. Let me check with him if his services are working fine or not.

 

[Deep Patel]

Yes...good work by d2h explaining step by step deepdown complex process for general public


Sent from my iPhone using Tapatalk

 

[Tillu]

So, this seems to have effected everyone. That's the reason they are sending mails on box and even emails too.

Surprisingly my brother didn't complaint about this. Let me check with him if his services are working fine or not.

yeah..almost all the customers were affected by this production changes..And downtime of mainly sports-HD channels was considerable coming blank from midnight.. whoever was having STB/DVR in ON conditions even after scanning, since shuffling process would have been going on by that time.

At the same time whoever switched on the boxes very next day, got up with this downtime and had to follow the scan steps or home channel theory for proper tuning of all channels, i guess.