Devesh
Core Member
The telecom regulator launched three apps and a portal for service providers, besides revamping it's own website for making information access easier to consumers.
The three apps - Trai MyCall App, auto test enabled MySpeed app and Do-not-disturb 2.0 app - are aimed at improving customer experience through real-time feedback from over 1 billion mobile phone users in the country, to service providers so they can enhance quality of services.
"We think crowdsourcing is the best way to get customer feedback, better and cost effective than surveys or other studies, and we've tried to leverage this technology tool in the past for bringing out the true picture of the impact of the services," Trai chairman RS Sharma said Monday.
We're trying to improve the collection methodology where Trai will pick up the data charges for providing the feedback to the regulator, Sharma added.
The MyCall Android app will help mobile users to rate the call quality in real time, from one star to five star, five being the highest. The app will ask whether users are outside, inside or while traveling, and the frequency of the rating can be controlled by users. The data is collected anonymously, and uses can also mark a call as call drop whenever it happens.
TRAI: Trai launches three apps for tracking call and data quality, Telecom News, ET Telecom
The three apps - Trai MyCall App, auto test enabled MySpeed app and Do-not-disturb 2.0 app - are aimed at improving customer experience through real-time feedback from over 1 billion mobile phone users in the country, to service providers so they can enhance quality of services.
"We think crowdsourcing is the best way to get customer feedback, better and cost effective than surveys or other studies, and we've tried to leverage this technology tool in the past for bringing out the true picture of the impact of the services," Trai chairman RS Sharma said Monday.
We're trying to improve the collection methodology where Trai will pick up the data charges for providing the feedback to the regulator, Sharma added.
The MyCall Android app will help mobile users to rate the call quality in real time, from one star to five star, five being the highest. The app will ask whether users are outside, inside or while traveling, and the frequency of the rating can be controlled by users. The data is collected anonymously, and uses can also mark a call as call drop whenever it happens.
TRAI: Trai launches three apps for tracking call and data quality, Telecom News, ET Telecom