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A Direct-To-Home (DTH) operator will not be able to charge a subscriber more than Rs 350 for installation and activation of the equipment like set-up box, as per the draft order of telecom regulator. Telecom Regulatory Authorit y of India (TRAI) has issued several draft directions which, if made into final rules will protect the interests of cable TV subscribers using the DTH services.
Every DTH operator shall specify the price of all types of the customer premises equipment (CPE) offered by it, their installation and activation charges and taxes, if any. DTH operator may specify a lock-in period not exceeding three months for all the schemes offered by it. These instructions are being issued to help the subscribers change the DTH operator without getting stuck with the equipment of a particular service provider. It shall also designate one centre located in every district headquarter for surrender of customer premises equipment.
Every DTH operator shall provide facility for registration of request of the subscribers for surrender of the connection on its toll free number and display it on its website. There shall be no obligation on DTH operator to make any payment on return of customer premises equipment after it has been used by the subscriber for five years. Every DTH operator shall, within fifteen days of receipt of request from the subscriber collect the customer premises equipment from the premises of the subscriber while within seven days it should ensure payment of the refund amount.
TRAI proposes Rs 350 limit on DTH activation | Central Chronicle
Every DTH operator shall specify the price of all types of the customer premises equipment (CPE) offered by it, their installation and activation charges and taxes, if any. DTH operator may specify a lock-in period not exceeding three months for all the schemes offered by it. These instructions are being issued to help the subscribers change the DTH operator without getting stuck with the equipment of a particular service provider. It shall also designate one centre located in every district headquarter for surrender of customer premises equipment.
Every DTH operator shall provide facility for registration of request of the subscribers for surrender of the connection on its toll free number and display it on its website. There shall be no obligation on DTH operator to make any payment on return of customer premises equipment after it has been used by the subscriber for five years. Every DTH operator shall, within fifteen days of receipt of request from the subscriber collect the customer premises equipment from the premises of the subscriber while within seven days it should ensure payment of the refund amount.
TRAI proposes Rs 350 limit on DTH activation | Central Chronicle
