The Telecom Regulatory Authority of India (TRAI) was established in 1997 through an Act of Parliament, viz., the Telecom Regulatory Authority ofIndiaAct, 1997. The Authority’s mission is to ensure that the interests of consumers are protected and at the same time to nurture conditions for growth of telecommunications, broadcasting and cable services in a manner and at a pace which will enableIndiato play a leading role in the emerging global information society.
For achieving these objectives, the Authority issues from time to time regulations, directions, orders or guidelines with focus on providing consumer with adequate choice, affordable tariffs and high quality of service.
TRAI has recently issued new regulations on consumer protection, complaint redressal system, unsolicited commercial communications and mobile number portability. TRAI has laid down the standards of quality of service to be provided by the service providers to create conditions for consumer satisfaction by making known the quality of service, which the service provider is required to provide and the user has a right to expect.
Even though the TRAI Act does not envisage dealing with individual complaints by the Authority, complaints received in TRAI help the Authority to gauge the performance of the sector and take further regulatory measures to address the issues. In fact many a regulations, directions and orders issued by TRAI can trace its roots to the complaints received in TRAI from the consumers.
This handbook contains the gist, from consumer point of view, of all the Regulations, Orders and Directions issued by the Authority. Starting from enrolment as a consumer of telecommunication service, all that are relevant to the consumer like complaint redressal, tariff, quality of service, mobile number portability, value added services, unsolicited commercial communications, saving mobile numbers in the handset, dialling tips and consumer education have been dealt in separate chapters. References have been indicated to the relevant regulations/orders/directions, details of which are available in the TRAI website: www.trai.gov.in
Handbook :
For achieving these objectives, the Authority issues from time to time regulations, directions, orders or guidelines with focus on providing consumer with adequate choice, affordable tariffs and high quality of service.
TRAI has recently issued new regulations on consumer protection, complaint redressal system, unsolicited commercial communications and mobile number portability. TRAI has laid down the standards of quality of service to be provided by the service providers to create conditions for consumer satisfaction by making known the quality of service, which the service provider is required to provide and the user has a right to expect.
Even though the TRAI Act does not envisage dealing with individual complaints by the Authority, complaints received in TRAI help the Authority to gauge the performance of the sector and take further regulatory measures to address the issues. In fact many a regulations, directions and orders issued by TRAI can trace its roots to the complaints received in TRAI from the consumers.
This handbook contains the gist, from consumer point of view, of all the Regulations, Orders and Directions issued by the Authority. Starting from enrolment as a consumer of telecommunication service, all that are relevant to the consumer like complaint redressal, tariff, quality of service, mobile number portability, value added services, unsolicited commercial communications, saving mobile numbers in the handset, dialling tips and consumer education have been dealt in separate chapters. References have been indicated to the relevant regulations/orders/directions, details of which are available in the TRAI website: www.trai.gov.in
Handbook :