A new mobile subscribers buys a new SIM connection they will get a 'Start-Up Kit' (SUK) which will contain the SIM card and an abridged version of the citizen's charter provided under the Telecom Consumers Complaint Redressal Regulations 2012 that will inform users of their rights and deliverable by their service provider only .
In case of SIM locked handsets which are provided by service provider only citizen's charter will be provided along with the handset. Start-up Kit will however not contain plan voucher or special tariff voucher, but will include base tariff offered by the service provider(tariff without any scheme).
Vouchers will come in three categories- plan voucher, top up voucher and special tariff Voucher (STV).
The Plan Voucher is meant for enrolling a consumer into a tariff plan. A new consumer or an existing consumer can be enrolled into a tariff plan only through this voucher. The plan voucher will tell the consumer about various usage charges like call rate (STD, local, ISD), SMS rate and data access rate etc.
The Top Up Voucher will only have monetary value in rupees (Talk time will be determined by the plan you are using) and will have no restrictions like validity period (each recharge will be for unlimited time) or restriction usage (e.g only for data or only for call).
The third category will be called "Special Tariff Voucher" or "STV" which will alter one or more items of applicable tariff in the consumer tariff plan in terms of limited or unlimited usage of voice calls, SMS or data but does not provide any monetary value. The validity of the STV will be limited to 90 days (can be less but no more).
