MDU Frequently Asked Questions
A. Common Antenna or Single Antenna is a customized solution for connecting multiple houses within the same multi storied building with a single Antenna to receive Direct-to-Home services. Households do not need to install individual antennas, as their individual set-top boxes will be linked to a large common antenna installed on the terrace of the multi storied building which is connected to TV sets in multiple homes in the building through a DTH cable
The size of individual DTH connection antenna is 60 cm; Common antennas come in size, 90 cm. This service is applicable to high rise buildings and corporate.
A. A single antenna keeps the terrace beautiful and Clutter free thus helping in maintaining the surroundings. Several antennas would mean several wires, which in effect leads to a lot of disorder. A single antenna would enable you to receive stronger signals which will mean greater clarity while viewing.
A. Videocon d2h is the fastest growing DTH player today with 366 Channels and services. It offers 18 Asli “HD” channels to its customers which includes Colors HD, Star Plus HD, Star Gold HD, Star World HD, Star Movies HD, ESPN HD, Star Cricket HD, Movies Now HD, Discovery HD World, NGC HD, Ten HD ,Zee HD, Max HD, M Tunes HD, UTV Stars HD, History HD, CNBC Prime HD and Active 3D Channel. Apart from these, it bringsyou highest number of sports channels, highest number of regional channels.
Videocon d2h offers Common Antenna services and has been a front runner in the same. Videocon d2h Common Antenna service offers advantages like Clutter Free Terrace, Good Signal Strength and Normal Rain Proof.
Extensive Customer Service Network: Videocon d2h has set up customer call centers in Pune, Dehradun, Noida and Bangalore to cater to customer queries in ten different languages. In addition to all popular television channels, Videocon d2h platform offers many new features and exciting interactive services, thus becoming a one-stop shop for all the television entertainment needs of customers.
The strength that Videocon d2h service offers makes it a natural choice for the subscribers.
A. You can email us at the following email id’s
Mumbai:
Chennai:
Delhi:
Kolkatta:
Rest of India:
A. The building has to give the following documents
a . No Objection Certificate (NOC) from Society Clearly mentioning ODU Installation, Vertical Piping / Wiring, Drilling for vertical / horizontal cabling.
b. One Time Cheque from the Society / residents for the Set Top Box (STB) and Subscription Amount (if applicable).
c. The list of Society Members (if applicable)
d. Building design indicating Shaft / Junction location.
A. Minimum of 70% members of the society should opt for a Videocon d2h connection to avail MDU Connection.
A. The Installation of MDU Reflector / vertical wiring is free of Cost for society if more than or equal to 70 % of the society member agree to get a Videocon d2h MDU connection.
A. The building / society does not have to pay anything for the infrastructure the cost will be borne by Videocon d2h provided more than 70% society member takes Videocon d2h Connection.
However Electricity Power Supply to Amplifier post installation for running of the equipments will be provided by the Society. This Power supply should be uninterrupted. If there will be any power supply failure to amplifier than all the connections will stop. 16 KHz (16 Units) will be consumed in a month by Power Supply Amplifier.
A. No, a Member can opt for any Set Top Box. The choice is completely of the Member. He may choose a Satellite Box (Standard Definition) or a HD Satellite Box or Satellite HD DVR
A. If 70 % of society members are willing to take the MDU connection then certain discount can be given. For discounts please speak to local MDU company representative.
A. The member can opt for any pack available on Videocon d2h Platform. Pack may be New Gold / New Gold Sports / New Diamond / Platinum / Platinum HD for Rest of India. Member can choose South Silver / South Silver Sports / New South Gold / New South Gold Sports / New Diamond / South Platinum / South Platinum HD for South India.
Monthly Subscription will vary as per the package selected by the member.
A. If you Recharge for Long Term (1 Year, 2 Year or more) then increase in package price will not affect your Recharge Due date. Once your Videocon d2h subscription expires, only then revised prices will be effective as per your package
A. If the price of the package reduces then the viewing period will be extended meaning you get the reduced price for the remaining viewing period.
A. Any Videocon d2h Customer can temporarily suspend his account once in a calendar year and from 7 to 90 days. That means if you are going on long holiday than you can suspend your account from 7 to 90 days by calling Videocon d2h Call Center. Once you come back from long holiday then you can again restart your connection by calling Videocon d2h Call Center. During Temporary Suspension period, the daily subscription will not be charged to the Customer and the balance from his account won't be deducted.
A. Videocon d2h connection is normal rain proof. The loss of Signal will be minimal with MDU Connection as MDU Connection has bigger Size of Antenna which helps to provide additional Rain margin.
A. The amplifier consumes minimal Electricity (around 16 Units in a month). The charges for the same will be Rs 80 per month for the Building (assuming Rs 5 per Unit as electricity Charges)
A. Maintenance cost of the MDU equipments (vertical back bone) and Reflector will be borne by Videocon d2h. Visits and Audits will be conducted by Videocon d2h engineers to check & rectify the equipments/ Reflector.
However if there is any damage to the Equipments / Reflector, the cost will be recovered from the Society.
All other Charges will be applicable, as per life time warranty mentioned on the website of Videocon d2h.
A. If you need assistance with your Videocon d2h system, please contact the local MDU officer or kindly call us at on our Customer Care Number - 09082099999. You can also write to us at [email protected]. / [email protected]
A. If Relocation is within same Society and through MDU then Rs 250 will be charged which covers cable upto 12 meter (Any Cable usage beyond 12 meter will be charged at Rs 12 per meter). If Relocation is outside the MDU and through ODU then Rs 300 will be charged which covers new ODU Assembly,
Installation at new premise & cable upto 12 meter (Any Cable usage beyond 12meter will be charged at Rs 12 per meter).
A. In Case the building goes into redevelopment then the member can continue with the Videocon d2h connection at new premise after paying the above mentioned relocation charges
A. After redevelopment the Members can continue with the MDU connection. Installation and Wiring charges of Rs 250 perConnection will be charged. No Extra cost will be charged for the Reflector or Amplifier.