Technoglitch
Core Member
Restaurant search and discovery app Zomato announced Thursday the launch of its in-app chat feature, to let consumers chat with the team at Zomato for any order-related queries.
The chat feature has been integrated through a partnership with Konotor, a mobile-first user engagement platform, and the feature is currently live on its app, and available for users in India and UAE. The feature, which has been available in beta via the online ordering app Zomato Order, is now also available in the Zomato app.
Users can now initiate a chat with Zomato's customer support centre and ask questions or share feedback at any stage of the food ordering process. The chat feature can be used to get information on promos, track and cancel orders, and also check the refund status for a rejected order.
The contact centre is active between 9am and 11pm IST across all cities in India and UAE where its online ordering service is available, Zomato said in an emailed statement.
Zomato App Gets Chat Support for Food Ordering | NDTV Gadgets360.com
The chat feature has been integrated through a partnership with Konotor, a mobile-first user engagement platform, and the feature is currently live on its app, and available for users in India and UAE. The feature, which has been available in beta via the online ordering app Zomato Order, is now also available in the Zomato app.
Users can now initiate a chat with Zomato's customer support centre and ask questions or share feedback at any stage of the food ordering process. The chat feature can be used to get information on promos, track and cancel orders, and also check the refund status for a rejected order.
The contact centre is active between 9am and 11pm IST across all cities in India and UAE where its online ordering service is available, Zomato said in an emailed statement.
Zomato App Gets Chat Support for Food Ordering | NDTV Gadgets360.com
