Tata Sky selects Genesys to revolutionise home entertainment

[ajuravi]

I dont have any clue on this....

 

[SUNIEL]

In simple language. This is a software specially design to use in customer care. If ts user notice when they call there is new system means we can deactivate activate packs/ channels by voice. So ts feel that this system will decrease traffic. I know process of cc very well As I worked in customer care,

 

[Sanjeev]

Thanks for explaining this SUNIEL bro

 

[IndianMascot]

So what benefit TS will get from this Tie Up

Which benefit you guys are talking about?

 

[IndianMascot]

In addition to SUNIEL bro explanation, Genesys develop Artificial intelligence with its software and provide solutions to lots of service providers.

With this new integration, Tata Sky Will be able to understand their customer pattern nature more effectively.

 

[DashMajor]

With this new integration, Tata Sky Will be able to understand their customer pattern nature more effectively.

So how they will use this Data by adding more HD channels ?

 

[IndianMascot]

So how they will use this Data by adding more HD channels ?

Who told you this is about channel addition. It's related to enhancing customer satisfaction not channel addition bro.

 

[DashMajor]

Who told you this is about channel addition. It's related to enhancing customer satisfaction not channel addition bro.

Then its based on Customer Related Service. Great.

 

[Sanjeev]

So is it related to customer query solving

 

[IndianMascot]

More than that. I need to read more about it. But what I can understand is this new integration will provide one stop solution to Tata Sky customer service team to analyse customer behaviour. Whenever customer details is entered into system it will start showing complain pattern, comments on social media pages etc etc.