IndianMascot
Core Member
Try emailing them again with reminder with copy to [email protected] and [email protected]
Airtel Digital TV HD Swindled by Airtel
- Thread starter t3chg33k
- Start date
IndianMascot
Core Member
try the :: Grievance Redress Mechanism in Government :: login and send your complaint to the minister of telecommunication. You will be amazed by the response from airtel
hya:Seems that site is setup to address public grievances pertaining to the PSU telecom companies (MTNL, BSNL) and the DoT itself. Not sure it is the right forum to register complaints against private companies.
Anyway, I did receive a reply to my earlier e-mail yesterday mentioning that they had called me but were not able to speak to me. Guess they were referring to a couple of missed calls I had received when I did not have the mobile on me. Let's hope they will call again on Monday.
IndianMascot
Core Member
No no. You can register complaint there. Select PSU as Broadcasting or anything similar to it. And in company name write ADTV
Finally I received a call from Airtel yesterday wherein they stated that they will reimburse around Rs. 1400. Following the call, they cancelled my existing monthly Magnum 22 HD plan which costs Rs. 650 (of which around 15 days had elapsed) and activated the monthly Magnum 23 HD plan at a charge of Rs. 675 for whatever reason. Moreover, they deactivated my free 3 month recording top-up and instead activated a 1-month recording top-up for which they deducted Rs. 30.
I was okay with all this if I actually got my money back. However, they called me up today morning to mention that they can add back only Rs. 350 to my account as it is the maximum amount permitted by their process/system. I had to essentially counter all his baseless arguments for around 30 minutes wherein he was convincing me to forego more than 1k just because they are unable to refund the entire amount, in spite of admitting to their mistake which cost me around 1.5k in the first place. The call ended with him saying that he will speak to the management and revert.
This thing is now getting ridiculous and draining quite a lot of my resources. It is a shame that the consumer has to bear numerous hardships to simply undo the wrong done by the service provider. I am sincerely hoping that Airtel will call tomorrow and accede to the refund. Otherwise, I will continue escalating this as far as it can go online, starting with the Grievance Redressal Mechanism mentioned above. At the end of it all, if nothing changes, I guess the most I can do is ensure that this is the last I see of any of Airtel's services and convince others about the same. However, I would request others to spread the message as well so that the concept of 'Customer Care' goes past Airtel's thick skull.
I was okay with all this if I actually got my money back. However, they called me up today morning to mention that they can add back only Rs. 350 to my account as it is the maximum amount permitted by their process/system. I had to essentially counter all his baseless arguments for around 30 minutes wherein he was convincing me to forego more than 1k just because they are unable to refund the entire amount, in spite of admitting to their mistake which cost me around 1.5k in the first place. The call ended with him saying that he will speak to the management and revert.
This thing is now getting ridiculous and draining quite a lot of my resources. It is a shame that the consumer has to bear numerous hardships to simply undo the wrong done by the service provider. I am sincerely hoping that Airtel will call tomorrow and accede to the refund. Otherwise, I will continue escalating this as far as it can go online, starting with the Grievance Redressal Mechanism mentioned above. At the end of it all, if nothing changes, I guess the most I can do is ensure that this is the last I see of any of Airtel's services and convince others about the same. However, I would request others to spread the message as well so that the concept of 'Customer Care' goes past Airtel's thick skull.
Last edited:
I have used Airtel mobile services & I am already convinced about them.................I have realized that all this basically depends on the attitude of the persons driving the company.
So for me Airtel products will be last of last sort of things..........
So for me Airtel products will be last of last sort of things..........