Technoglitch
Core Member
Frustrated by frequent call drops in the middle of conversations? You may soon be reimbursed money for the inconvenience. The government is looking to order operators to return the money charged for the dropped calls or throw in extra airtime to compensate for deficient services.
Call drops have been a recurring irritant for Indian mobile phone users, who have emerged as the world's second-biggest market, behind only China. While low call rates and fast adoption of internet on mobile have marked the journey of the Indian phone market, service quality has been deteriorating over the years.
"The idea is to ensure that a customer is not made to pay for a deficiency on the part of an operator," a key official in the telecom ministry told TOI. The ministry is "working aggressively" on the issue, especially as call drops have become a regular phenomenon in choked networks of metros, the official added.
"I would be a millionaire if I am reimbursed money for dropped calls by my operator," Vishnu Mathur, a harried mobile customer who lives in east Delhi said when told about the impending proposal.
Govt may order telecom companies to compensate users for call drops - The Times of India
Call drops have been a recurring irritant for Indian mobile phone users, who have emerged as the world's second-biggest market, behind only China. While low call rates and fast adoption of internet on mobile have marked the journey of the Indian phone market, service quality has been deteriorating over the years.
"The idea is to ensure that a customer is not made to pay for a deficiency on the part of an operator," a key official in the telecom ministry told TOI. The ministry is "working aggressively" on the issue, especially as call drops have become a regular phenomenon in choked networks of metros, the official added.
"I would be a millionaire if I am reimbursed money for dropped calls by my operator," Vishnu Mathur, a harried mobile customer who lives in east Delhi said when told about the impending proposal.
Govt may order telecom companies to compensate users for call drops - The Times of India
