News Reliance Jio in talks to outsource back-office, call centre operations

[Pintu]

Reliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.
MUMBAI: Mukesh Ambani-owned Reliance Jio has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations in what could potentially become one of the most lucrative contracts for the IT-enabled services industry.

The service is expected to be commercially launched in the first half of next year. The deal is expected to include customer voice support, know-your-customer and activation services, two people with direct knowledge of the plans said.

Reliance Jio in talks to outsource back-office, call centre operations | ET Telecom

 

[IndianMascot]

Many would be racing to bag that contacts now.

 

[scorpionking76]

Reliance already has back office is it not?

 

[IndianMascot]

Yes. They have central and state level. They might be planning to outsource city level back offices.

 

[scorpionking76]

Yes. They have central and state level. They might be planning to outsource city level back offices.

May be for regional centric

 

[DashMajor]

Many would be racing to bag that contacts now.

They shortlisted few.