EntMnt Xclusive Technicolor HD stb software updated
- Thread starter THAKUR
- Start date
Devesh
Core Member
Even same i hav too and its not updated yet.
Last edited:
scorpionking76
EntMnt Knight
whitebunny
Core Member
Today my STB got updated in the morning.
Bharath Kumar G
Frequent Flyer
Kaonmedia STB's updated activated the service & have a 64GB pen drive connected ....
Sent from my XT1562 using Tapatalk
Sent from my XT1562 using Tapatalk
whitebunny
Core Member
what sort of bugs and issues?? If you can elaborate.
whitebunny
Core Member
Dont know bro I never had any issues of this sought may be you got a faulty STB.
After being torchered by customer care & technical team who were not willing to help, i took it on social media ... i was very surprised that even they did not responded the way i wanted on FB & twitter... no response from them as well. thus i had to write a email to CEO desk, i received a prompt call from the CEO desk where i explained them the issue i was facing, they assured me quick resolution to the problem. they send the engineer as per my convenient time which was after 6.30 PM (ideally they work between 9 to 6 ) ... the tone of the local team changed they gave me a new STB yesterday and the supervisor called me multiple time to check if every thing is fine since yesterday.
I have raised this signal issue which i presume will get fixed today once they change the dish/ LNB & wire. (free). the one i received with my kit i had send them back and got INR 300 for the same.
Now i have requested them for a waver for charges for July as compensation which in principally they have agreed to wave but will get confirmation from them post resolution of this issue.
i realized one thing in this entire episode TATA SKY customer care is pathetic worst then D2H. D2H social team is more agile then TS..... & now i have got phone numbers of key people whom i F>>K if i have service related issues
These are the signal levels i am getting post changing of the STB, is this normal or should i get more ?
The team is again visiting today to change my Dish Antenna (new TATA SKY dish along with new wiring) all free of cost.
I have raised this signal issue which i presume will get fixed today once they change the dish/ LNB & wire. (free). the one i received with my kit i had send them back and got INR 300 for the same.
Now i have requested them for a waver for charges for July as compensation which in principally they have agreed to wave but will get confirmation from them post resolution of this issue.
i realized one thing in this entire episode TATA SKY customer care is pathetic worst then D2H. D2H social team is more agile then TS..... & now i have got phone numbers of key people whom i F>>K if i have service related issues
These are the signal levels i am getting post changing of the STB, is this normal or should i get more ?
The team is again visiting today to change my Dish Antenna (new TATA SKY dish along with new wiring) all free of cost.