your stb is deactive so you need to recharge first and then call cc, you will get.I am not using my tatasky STB from 2 years will i get MPEG4 box for free...My old STB is MPEG2....I have telugu pack addon
But Don't take any old repaired box from them. if problem is not solving then write a mail to them, i will send u list if required.its 3rd day and still my mpeg 4 set top box is to be replaced and in the last 2 days they replaced 2 times stb
BTW Is the latest SW downloaded in the STB ? if not download manually . i think u have to download manually as OTA Didnt started yet .its 3rd day and still my mpeg 4 set top box is to be replaced and in the last 2 days they replaced 2 times stb