HELP Airtel Customer Care

[nnikki]

read all the reviews about airtel digital tv. found many bad reviews about airtel customer care. is that really really bad ?

 

[Mazi]

I dont think so.

My experience with cc is not bad, they always solved my issue with few minutes.

It always depend upon what u r asking them,

 

[SUNIEL]

As of now its really bad customer care, as i experience how they are working[vodafone]. Actually company is a client and gives cc contract to third party. In this situation that third party maintain their stat good but when any company have their own cc centre they have no any controll, and airtel have its own cc hence no pressure from company on behavior of cc guys.[ex. tata sky gives cc contract to other third party

 

[sidp]

it is pretty bad.Call nodal for ur work in stead of normal cc

 

[aspr]

i don't think so from my last 2 years exp, never faced any issue.

 

[nnikki]

I dont think so.

My experience with cc is not bad, they always solved my issue with few minutes.

It always depend upon what u r asking them,

My question is about customer care response on adding or dropping the channels and service visits duration. Is it very quick like tata sky ?

 

[Mazi]

My question is about customer care response on adding or dropping the channels and service visits duration. Is it very quick like tata sky ?

In channel dropping or adding their response is very quick .

I have experience several times when i asked them to add any topup and channel activated within few seconds before the even i have not dropped the call.

So dont worry in this regard.

 

[scorpionking76]

My experience with Airtel CC is also good, first of all i did not had much of issues with ADTV and if need arises, they have resolved the same. Only worry is getting through the CC after 6PM IST is quiet time consuming. So during those timings i go to their twitter account and message out my issue which will get resolved with in 24 hrs.

 

[nnikki]

Thanks for the response. I will wait till 28th june, if TEN HD is added on TATA Sky, then its fine. Other wise i will move to Airtel.

 

[Mr.AB]

I think the helpdesk is quite OK. Not that efficient, probably coz of they are not technically and product wise updated. Another factor could be the helpdesk 'outsourcing' if its so. Though most of the airel/package changes and updates can be done through self-care portal, which is quite helpful rather than help desk.