Airtel Digital TV, direct-to-home (DTH) service arm of Bharti Airtel, will roll out a self-care application for television sets. This is a first-of-its-kind initiative by a
DTH service provider, where an app will enable customers with an
Airtel Digital TVHD
set-top-box to access their Airtel Digital TV account details real-time on their television sets, without the need to reach out to a customer support centre.
This is similar to the My Airtel mobile app, which allows users to pay bills, avail of discounts and value added services and recharge their account on the go. The television app can be accessed by connecting the set-top-box to an internet connection via a local area network cable. The app will serve as a one-stop-shop to check real time account balance or order movies or add any channel top-up or even see the last recharge history anytime from one’s TV itself.
The DTH player will also launch its plug and play Wi-Fi dongle, Airtel Infinity.
Currently, while most DTH players have the option for TV on the go, recharging or topping up of accounts can be done only via the customer care centre, the STB interface or individual payment sites such as banks or e-currency sites.
Airtel Digital TV to launch self care app | Business Standard News