A customer will be able to withdraw cash only at the banking retail points. The bank will not offer debit cards to customers.
Asked about the charge for cash withdrawal, Mr Arora said, “Retailer is providing services at both legs – while depositing cash as well as withdrawal. While we don’t charge for depositing of money, we still have to pay the retailer. We have to feed the commissions in the entire chain… which is how we have arrived at 0.65 per cent.”
Airtel Payments Bank to charge 0.65% for cash withdrawals - The Hindu
today i went to airtel store, they mentioned we didnt get any instruction on how to activate the service, so wait till tue as from tomorrow it is holiday