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Mobile subscribers will be able to activate or deactivate internet service on their mobile phone by calling or sending an SMS to a new toll free number 1925 from next month onwards.
The new directive from telecom regulator TRAI follows a large number of complaints from customers that mobile operators were keeping the process of deactivation very complex to earn extra revenue.
The directive issued today mandates telecom operators to provide toll free number '1925' from September 1 to activate or deactivate mobile internet service either by making a call on the number and following instruction or by sending a SMS.
Customers can send SMS to 1925 by writing 'START' to activate and 'STOP' to deactivate the service. Telecom operators will have to immediately reply to customer about status of activation and deactivation of their service.
Source : The Financial Express
The new directive from telecom regulator TRAI follows a large number of complaints from customers that mobile operators were keeping the process of deactivation very complex to earn extra revenue.
The directive issued today mandates telecom operators to provide toll free number '1925' from September 1 to activate or deactivate mobile internet service either by making a call on the number and following instruction or by sending a SMS.
Customers can send SMS to 1925 by writing 'START' to activate and 'STOP' to deactivate the service. Telecom operators will have to immediately reply to customer about status of activation and deactivation of their service.
Source : The Financial Express
