HS Walia: Recently, a DTH provider charged for extra cable at the time of installation of a new dish connection, but issued no receipt. When I talked to the representative of the operator, I was informed that they do not issue receipts, nor do other companies. So much so, that no receipt was issued for the initial payment for the connection. Consumers face a major problem on account of such refusal of service providers to give receipts, because consumer courts do not entertain complaints without the receipt. What can consumers do?
Answer: Once the amendments to the CP Act are passed and notified, consumers will be in a better position to deal with those who refuse to issue receipts.
