News Govt to act if Ringing Bells fails to deliver

Technoglitch

Core Member
In another controversial turn of events in the Freedom 251 saga, Ringing Bells has been accused of “fraud” and non-payment of dues by its customer service provider — a charge refuted by the smartphone company.

Ringing Bell has on the other hand accused the BPO company, Cyfuture, of having failed in handling the huge traffic of customer calls. Cyfuture Founder and CEO Anuj Bairathi said, “We were always sceptical of Ringing Bells and their business model.

After several rounds of discussions with their management team and when they showed us names of senior politicians visiting their launch event, we decided to take up their project.”

The first few days after the phone was unveiled, the call-centre number received lakhs of calls which were attended and promptly responded to and even Ringing Bells was happy with our services, he said.

“However, when we started asking for our payments, which were to be made to us on a weekly basis, they started making false allegations and abruptly decided to terminate our services citing unsatisfactory services.

“This is a clear case of cheating, fraud and breach of contract. As per the contract, Ringing Bells had specifically assured us of a minimum lock-in period of one year and no termination before a year,” Mr Bairathi told PTI.

Ringing Bells accused of fraud, non-payment of dues by its customer service provider – Tech2
 
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