“In case of refusal/cancellation before delivery, the customer will be liable to pay the cancellation & delivery charges. Strict action as per law may be initiated if the customer defaults to pay the booking / cancellation charges and the user id will be deactivated. Customer’s CIBIL score would also be influenced in case of non-payment of dues. The refunds against cancellation would be tendered to users’ bank account only,” IRCTC’s release adds.
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