Article Tata Sky deploys speech recognition technology to improve customer experience

[Deepu]

Direct to home (DTH) operator Tata Sky will enter in the New Year, with the promise to service its customers better. And in keeping with that, the operator has partnered with Nuance Communications for its speech recognition technology which will be deployed in all Tata Sky contact centres.

With this technology, customers calling into the contact centre can speak naturally, in English, Hindi and 10 additional Indian languages, to resolve their questions or be routed to the appropriate customer service representative.

Indian Television Dot Com | Tata Sky deploys speech recognition technology to improve customer experience

 

[Sanjeev]

But whats the use if we ask them about channel addition they will say the same old reply in different languages that we don't have any updates on that

 

[DashMajor]

It will help regional users to take the assistance from the CC.

 

[NinadG]

Good move by TS...lets see how it works......

 

[IndianMascot]

This is amazing. So, the software will recognize caller language and redirect the call to specific agent who would be having knowledge of same user language.