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Direct-to-Home (DTH) provider Tata Sky, has associated with Genesys, to deploy customer experience platform to enhance service delivery to its subscribers.
The association is an endeavour to empower Tata Sky’s workforce to service customers seamlessly across multiple touch points. The platform provides greater efficiencies in the company’s contact center operations and also provides subscribers with new, personalised self-service applications to provide customers with a complete user friendly experience, said the press release.
Excited with the collaboration, Tata Sky CEO Harit Nagpal said, “Tata Sky is pleased to partner with Genesys in our quest to bring superior quality television entertainment to its viewers. The system is clearly the best in class and offers cost savings, operational efficiencies and visibility into contact center operations.”
“Tata Sky strives to bring not only superior quality television entertainment to its viewers, but also to offer the best customer service possible. We have built an extensive customer service network across the country with 24-hour call centers manned by multi-lingual highly competent customer service associates,” he added.
Tata Sky selects Genesys to revolutionise home entertainment | Indian Television Dot Com
