Tata Sky behaving in an abnormal way post execution of MPEG 4 migration plan. Today all of a sudden I found Ten HD missing and other three SD part of the pack running as usual. Desperately I brought the matter to the notice of CC. Who in turn informed me that since I had added all three SD channels on alacarte basis,which I never requested, Ten HD was dropped.
In fact I had added Ten Combo pack on line and since not getting the three SD channels @85/- pm I contacted the CC then who had committed the mistake by adding all said three SD channels alacarte.
However the issue was resolved immediately by going through my a/c.history without further escalation. So whom to blame every day one new issue comes to eyes.