Mumbai
irect-to-home (DTH) operator Videocon d2h will be implementing the NICE Engage Multi-Channel Interaction Recording platform as a replacement to the legacy recording solution it has been using for five years.
NICE Engage’s centralised architecture reduces hardware footprint and total cost of ownership, while the multi-tier secured architecture with built-in scalability meets growing capacity needs.
The platform also supports server virtualisation solutions from VMware, Microsoft and Citrix, which allow organisations to be better equipped to reduce costs and improve the overall efficiency of their business.
It provides capabilities to protect the entire system or individual segments and continue operating in case of failure or disaster, by enabling the system to continue recording calls, maintaining querying capabilities and protecting stored information. Considering the scale of deployment at nine sites across India, the solution’s flexibility in deployment, as well as resiliency and redundancy in all main system components is a critical factor.
It has a simplified interface for integrating switches with advanced interaction recorders to ensure flexible management with features like licensing manager and system mapping. The licensing manager facilitates managing within and across sites, with no recorder configuration required at the start time or during channel capacity expansion, while system mapping allows simple recording configuration and enables moving, adding and changing configuration on the fly from a centralised location.
Videocon d2h executive director Saurabh Dhoot said, “We thrive on providing quality customer engagement solutions that support real-time engagement on a par with global standards. This is a welcome step forward in strengthening our customer care services in association with NICE APAC.”
NICE APAC president Raghav Sahgal said, “In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in customer experience.”
Videocon d2h to replace legacy recording with NICE multi-channel interaction | TelevisionPost.com
irect-to-home (DTH) operator Videocon d2h will be implementing the NICE Engage Multi-Channel Interaction Recording platform as a replacement to the legacy recording solution it has been using for five years.NICE Engage’s centralised architecture reduces hardware footprint and total cost of ownership, while the multi-tier secured architecture with built-in scalability meets growing capacity needs.
The platform also supports server virtualisation solutions from VMware, Microsoft and Citrix, which allow organisations to be better equipped to reduce costs and improve the overall efficiency of their business.
It provides capabilities to protect the entire system or individual segments and continue operating in case of failure or disaster, by enabling the system to continue recording calls, maintaining querying capabilities and protecting stored information. Considering the scale of deployment at nine sites across India, the solution’s flexibility in deployment, as well as resiliency and redundancy in all main system components is a critical factor.
It has a simplified interface for integrating switches with advanced interaction recorders to ensure flexible management with features like licensing manager and system mapping. The licensing manager facilitates managing within and across sites, with no recorder configuration required at the start time or during channel capacity expansion, while system mapping allows simple recording configuration and enables moving, adding and changing configuration on the fly from a centralised location.
Videocon d2h executive director Saurabh Dhoot said, “We thrive on providing quality customer engagement solutions that support real-time engagement on a par with global standards. This is a welcome step forward in strengthening our customer care services in association with NICE APAC.”
NICE APAC president Raghav Sahgal said, “In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in customer experience.”
Videocon d2h to replace legacy recording with NICE multi-channel interaction | TelevisionPost.com
