Vodafone Essar Mobile Services has been directed by a consumer forum here to pay Rs 5,000 as compensation to a subscriber for starting 'caller tune' service on his cell and charging him for it without his consent.
Caller tunes are songs or music that a person hears on calling a number on which this service has been activated.
While also directing Vodafone to refund Rs 50 which it had deducted from its subscriber's account for activating the tunes, the New Delhi District Consumer Disputes Redressal Forum observed that the telecom major had "unnecessarily dragged him into litigation without any rhyme and reason".
