I was facing acute rain fade issue. I complained to them via Facebook and their local service team contacted me for installation of 90cm dish. I was told I had to pay Rs 500. I didnt argue with them, but asked them to wait till I confirm and complained again on their Facebook page. By that evening I got a call from local team that they would install the dish free of cost and it was installed the same day at no extra cost.
And yes, the rain fade issue got solved to the great extent.Now I get an outage of just 10-20 seconds only in case of severe rains.
Yes mr. timkamat...i wont argue with local man...will argue via fb or if necessary then to nodal officer ...and im also Platinum HD user with 1 year plan...so hoping good..I'll tell them all the problems i m getting and will stick to my point...lets see what happens...i've complained once on fb waiting for local team call.But dont argue with your local team. He they ask you for any charges simply tell them You will let them know later.Argue on their Facebook page or more preferably on twitter, It will work more effectively if you are on higher pack.In my case I am on platinum HD.