Update Tata Sky General Discussion Thread

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Tilak

Frequent Flyer
Even I have face No Signal Issue for 2 days....they came on 3rd day and tried to move LNB slightly but still problem was not solved....and at last they said as LNB is old now it cant set signals for dual connections properly...so I informed them to replace with New LNB (debited Rs. 150 in my TS account) and now its working fine....Technician informed me they are preparing and testing this for satellite change/upgradation.
 
S

Subbu

Newbie
Subbu said:
Does anyone know what is going on with TataSky channels ? All regional and News channels disappeared 10 days ago on our HD+. Customer service has been promising that they will send someone tomorrow and that keeps moving. If they are overwhelmed with calls and don't have a technician, I can also do whatever a technician is expected to do with some help from someone who know what to change; but they dont seem to have any instruction on what to change. Has anyone here fixed this problem and know what was done ? I see that for channels that are not appearing, either T1 or T2 signals are not there (both strength and quality). The SB is still configured for IN4A-14.
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It took me a day of research on the net and some hard work to fix the problem. The problem that most SD and HD users have been facing is the result of their upgrade; but HD+ customers have not been impacted by it (yet) since they still do not have firmware ready to "upgrade" HD+ boxes. My problem was that the dish needed to be rotated slightly to the east. It is a mystery how the dish lost alignment exactly at the same time they had all these upgrade issues. It is possible that they may have tried to change the position of the satellite itself as part of the solution and made the problem more widespread. Absolutely no information from TS support about the problem is really frustrating. A whitepaper in their site about the change and possible solutions would have helped many people fix the problem themselves. TS has proved they have the worst customer support.
 
Darksiderg

Darksiderg

Newbie
In my case the technician visited my house within 24 hrs of the complaint....but signal strength and quality is not upto the mark...signal quality is just above 25%
 
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Subbu

Newbie
Subbu said:
It took me a day of research on the net and some hard work to fix the problem. The problem that most SD and HD users have been facing is the result of their upgrade; but HD+ customers have not been impacted by it (yet) since they still do not have firmware ready to "upgrade" HD+ boxes. My problem was that the dish needed to be rotated slightly to the east. It is a mystery how the dish lost alignment exactly at the same time they had all these upgrade issues. It is possible that they may have tried to change the position of the satellite itself as part of the solution and made the problem more widespread. Absolutely no information from TS support about the problem is really frustrating. A whitepaper in their site about the change and possible solutions would have helped many people fix the problem themselves. TS has proved they have the worst customer support.
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There is a new uTube instruvtion video posted yesterday to fix this signal problem in TS :
What I did was rotate the entire dish - not just the LNB. This seems to be a easier and probably better way to solve the problem.
 
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