Suggestion on new LED TV
- Thread starter IndianMascot
- Start date
Pingu
Frequent Flyer
6 Years is definitely a long time 
san'D'eep You must have taken a really good care of it, In 10 years my family has changed TV twice, buying three new sets. Not because they were all faulty just that we wanted an upgrade.
Anyway, our 3rd TV purchase was the worst. Since everyone is sharing I feel the necessity of doing it too.
After countless arguments and needless research, my family mostly my dad decided he wanted to buy Philips as he really believed in that brand and we have been one of the loyal Philips brand consumers too. Our flat CRT, Stereo, uncle's stereo, Uncle's TV... well you know the usual faith in one's brand and nothing could have shaken that faith. Also there was this price range which my dad did not want compromise at all. Flipkart's some random deal gave us what we were looking for.
A 40" Full HD TV unit, with USB playback for 31,990. This was in May 2015, and Philips was not much into anything then. He was a little skeptical about buying a TV from Flipkart so we enquired few showrooms in Bangalore, some of which he trusted blindly. After them assuring that they stopped selling Philips since 2013 he was convinced that Flipkart was the only option to buy a Philips made TV. So finally there was a "shubh muhurat" we place an orded. TV arrives after a week or so.
So cool, we were happy that the TV was working and it did have all the features advertised on the product page, but being an obnoxious kind I did check for every feature and asked questions like I was going to use them all, at the end it was all nice. I was happy that there were no more discussion around what to buy, and my dad and I we both felt it was a good deal.
5 months later, when I was not at home, I am being told that the TV's display was not turning on. I suspected it was because of a low voltage in the house circuit, and asked them to wait. This had happened once before, as I had noticed that there wasn't enough power to light up the LED although speakers worked just fine, and LED came to full life after power supply became normal.
This time it didn't. Display remained black. Made a quick call to the Customer Care to register a complaint, and after some fruitless troubleshooting from them they took this case up as a complaint, and soon a technician visited our place to inspect it. He found there was a trouble with the power converter or something with the TV, he took it with him and came back after a week trying to fix it.
Unfortunately that did not work at all. Trying few more tricks unsuccessfully he said he will get back to us. Two days later he says that the display has gone and needs to be replaced completely, he escalated this issue and said that it will be taken care by the Philips India and will be hearing from one of them. So I understood that the serviceman was a technician from one of the outsourced service centers.
We were glad that it was still under warranty, and happy the service was so prompt, but it only ended there. After receiving no calls or SMS, I tried to follow up with the Customer Care one week later. but to my horror, the customer care doesn't even have my details in their record. They only have one request made during the purchase for the installation. The complaint id and everything, according to them, did not have a trace at all in their system.
This upset me a great deal, not only did they give us a faulty product but also decided to quietly erase a complaint from their system. Speaking to a senior regional manager, gave him a piece of my mind and not to toy with our money.
Either replace the unit or refund, because if they didn't they would not have heard the last of me. Kindly he asked me to register another complaint, gave me his phone number and told me to call him back to give provide him with the new details so that he would follow it up personally. Feeling a little better, and wanting a quicker resolution I agreed to follow this step. Immediately forwarded the automated text message to his number, called and confirmed his receiving it. He promised me that he will send a new TV set in two or three days. Pacified at last, I said okay.
Three days later we get a call from the same service center to check if I have received a new TV, and I was confused but told them that I had spoken to the Philips Bangalore Sales manager and was assured it would be delivered to us soon enough. But they told me that this process would not happen unless the inspection team gave them a report, I asked them to check your old report and give them the same, and somehow that process was initiated and it was now pending with Philips team. And still nothing happened after a month, and it was close to two months after the TV broke.
So many angry calls, so many angry emails, so many useless visits, no body did nothing. Customer Care people are clueless about its status, the manager guy says he doesn't have that unit anymore and that is a problem he won't be able to exchange it, and few days later he says that we were given a wrong TV set and that caused a problem in the system.
Frustrated I sent out a Tweet to the Philips Global Care, which received two to three retweets and Philips social media person's attention. Next day I received calls and emails assuring that my TV will be replaced in two days.
Finally like a dream, a strange call from a delivery person asking for directions tells me that there is a TV he wants to deliver. I felt like winning a battle.
It came, a new TV. A Philips representative came to our house, fixed the TV and manager called me personally to check if everything was okay. I said, TV seems fine but it is definitely not the same one like we had bought. He somehow convinced me that we had received a newer model, and costlier one too, but did not say much because if I had asked for the older model he would not have had an answer.
Anyway, 3 months later we finally get the product and a harassment of a kind, and no extension on the warranty (which they should have because we did not use it for 3 months because of them and wasting our warranty period).
Things that I learned:
1) Even if the brand is big, but if their certain products don't seem to be having a strong presence do not risk it.
Clues I should have looked for are the number of dealerships in the city, service support and some real customer feedback.
2) Not to be gentle to this people, because they take you for granted. I was taken a ride for 3 months. If such carelessness came from me at my work I would be fired immediately, and still wonder how did Philips team managed to be so inefficient and so unprofessional in handling or repairing a simple TV.
3) Always look for a good extended warranty deals if you are planning on using it for a long time. Like on phones I don't buy any sort of warranty extension cause I know I will change it in a year or two.
Sorry for a long post, but I felt compelled to share this incident cause it was bothering me since last year :'(
san'D'eep You must have taken a really good care of it, In 10 years my family has changed TV twice, buying three new sets. Not because they were all faulty just that we wanted an upgrade.Anyway, our 3rd TV purchase was the worst. Since everyone is sharing I feel the necessity of doing it too.
After countless arguments and needless research, my family mostly my dad decided he wanted to buy Philips as he really believed in that brand and we have been one of the loyal Philips brand consumers too. Our flat CRT, Stereo, uncle's stereo, Uncle's TV... well you know the usual faith in one's brand and nothing could have shaken that faith. Also there was this price range which my dad did not want compromise at all. Flipkart's some random deal gave us what we were looking for.
A 40" Full HD TV unit, with USB playback for 31,990. This was in May 2015, and Philips was not much into anything then. He was a little skeptical about buying a TV from Flipkart so we enquired few showrooms in Bangalore, some of which he trusted blindly. After them assuring that they stopped selling Philips since 2013 he was convinced that Flipkart was the only option to buy a Philips made TV. So finally there was a "shubh muhurat" we place an orded. TV arrives after a week or so.
So cool, we were happy that the TV was working
and it did have all the features advertised on the product page, but being an obnoxious kind I did check for every feature and asked questions like I was going to use them all, at the end it was all nice. I was happy that there were no more discussion around what to buy, and my dad and I we both felt it was a good deal.5 months later, when I was not at home, I am being told that the TV's display was not turning on. I suspected it was because of a low voltage in the house circuit, and asked them to wait. This had happened once before, as I had noticed that there wasn't enough power to light up the LED although speakers worked just fine, and LED came to full life after power supply became normal.
This time it didn't. Display remained black. Made a quick call to the Customer Care to register a complaint, and after some fruitless troubleshooting from them they took this case up as a complaint, and soon a technician visited our place to inspect it. He found there was a trouble with the power converter or something with the TV, he took it with him and came back after a week trying to fix it.
Unfortunately that did not work at all. Trying few more tricks unsuccessfully he said he will get back to us. Two days later he says that the display has gone and needs to be replaced completely, he escalated this issue and said that it will be taken care by the Philips India and will be hearing from one of them. So I understood that the serviceman was a technician from one of the outsourced service centers.
We were glad that it was still under warranty, and happy the service was so prompt, but it only ended there. After receiving no calls or SMS, I tried to follow up with the Customer Care one week later. but to my horror, the customer care doesn't even have my details in their record. They only have one request made during the purchase for the installation. The complaint id and everything, according to them, did not have a trace at all in their system.
This upset me a great deal, not only did they give us a faulty product but also decided to quietly erase a complaint from their system. Speaking to a senior regional manager, gave him a piece of my mind and not to toy with our money.
Either replace the unit or refund, because if they didn't they would not have heard the last of me. Kindly he asked me to register another complaint, gave me his phone number and told me to call him back to give provide him with the new details so that he would follow it up personally. Feeling a little better, and wanting a quicker resolution I agreed to follow this step. Immediately forwarded the automated text message to his number, called and confirmed his receiving it. He promised me that he will send a new TV set in two or three days. Pacified at last, I said okay.
Three days later we get a call from the same service center to check if I have received a new TV, and I was confused but told them that I had spoken to the Philips Bangalore Sales manager and was assured it would be delivered to us soon enough. But they told me that this process would not happen unless the inspection team gave them a report, I asked them to check your old report and give them the same, and somehow that process was initiated and it was now pending with Philips team. And still nothing happened after a month, and it was close to two months after the TV broke.
So many angry calls, so many angry emails, so many useless visits, no body did nothing. Customer Care people are clueless about its status, the manager guy says he doesn't have that unit anymore and that is a problem he won't be able to exchange it, and few days later he says that we were given a wrong TV set and that caused a problem in the system.
Frustrated I sent out a Tweet to the Philips Global Care, which received two to three retweets and Philips social media person's attention. Next day I received calls and emails assuring that my TV will be replaced in two days.
Finally like a dream, a strange call from a delivery person asking for directions tells me that there is a TV he wants to deliver. I felt like winning a battle.
It came, a new TV. A Philips representative came to our house, fixed the TV and manager called me personally to check if everything was okay. I said, TV seems fine but it is definitely not the same one like we had bought. He somehow convinced me that we had received a newer model, and costlier one too, but did not say much because if I had asked for the older model he would not have had an answer.
Anyway, 3 months later we finally get the product and a harassment of a kind, and no extension on the warranty (which they should have because we did not use it for 3 months because of them and wasting our warranty period).
Things that I learned:
1) Even if the brand is big, but if their certain products don't seem to be having a strong presence do not risk it.
Clues I should have looked for are the number of dealerships in the city, service support and some real customer feedback.
2) Not to be gentle to this people, because they take you for granted. I was taken a ride for 3 months. If such carelessness came from me at my work I would be fired immediately, and still wonder how did Philips team managed to be so inefficient and so unprofessional in handling or repairing a simple TV.
3) Always look for a good extended warranty deals if you are planning on using it for a long time. Like on phones I don't buy any sort of warranty extension cause I know I will change it in a year or two.
Sorry for a long post, but I felt compelled to share this incident cause it was bothering me since last year :'(
Technoglitch
Core Member
I have been using sony LCD t.v. for past 9 years and until last year there was no fault. At times my screen goes blank and switches off then few mins later screen switches on. This tv has no usb input but two HDMI inputs.
Pingu
Frequent Flyer
We survived those 3 months because of a second Sony LED. Has been working fine since 2013 *touchwood*
DashMajor
EntMnt Knight
You have contacted Flipkart or Phillips first Pingu by irregularity it looks to be Flipkart only 
Posted using Entertainment Forum app
Posted using Entertainment Forum app
Technoglitch
Core Member
Mine too works fine so far and might upgrade in future. One of my friend's Samsung LCD screen gone black and replacement costs rs..15 k so he has decided to use crt for now.