Suggestion on new LED TV

Pingu

Pingu

Frequent Flyer
D Major said:
You have contacted Flipkart or Phillips first Pingu by irregularity it looks to be Flipkart only

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I first reached out to Philips as it seemed to be a TV problem initially, and the Philips team themselves admitted that they delivered the wrong product. It wasn't the wrong model initially but a misplaced serial number. Like instead of giving the same TV with 1234 Sl. no. they gave us the same TV with a different number that's all. Which should have been okay if the TV was fine. Stupid Philips :(
But I agree with you, Flipkart has some really out of the world shipping service. (Sarcastic) :p
 
Pingu

Pingu

Frequent Flyer
san'D'eep said:
Horrible experience Pingu bro..You should have approached to grahak panchayat for the warranty, faulty product and most importantly harassment..
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Thank you for your find words. I did not file any consumer complaint, although was motivated enough to do so. Generally I am very docile and not an activist kind of a person, like you can see in my story, I waited two months to tweet about it and confront it an authoritative way.
Also the consumer forum thing isn't an easy process, and with hardly anytime between work and life, it seems too much of a pain to do so. But in future, that will be my first place to go to.

Thanks everybody, for your kind words and support. It feels nice.
 
DashMajor

DashMajor

EntMnt Knight
Pingu said:
I first reached out to Philips as it seemed to be a TV problem initially, and the Philips team themselves admitted that they delivered the wrong product. It wasn't the wrong model initially but a misplaced serial number. Like instead of giving the same TV with 1234 Sl. no. they gave us the same TV with a different number that's all. Which should have been okay if the TV was fine. Stupid Philips :(
But I agree with you, Flipkart has some really out of the world shipping service. (Sarcastic) :p
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Mistake made from Flipkart & you're not alone unluckiest person. I am quite sure the guy who first hear your plead but didn't registered your complaint is either fired or quit

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san'D'eep

san'D'eep

EntMnt Legend
Finest Member
My cousin has got the replacement toshiba led twice...After that he changed the brand after the expiry of the warrenty..
 
Pingu

Pingu

Frequent Flyer
D Major said:
Mistake made from Flipkart & you're not alone unluckiest person. I am quite sure the guy who first hear your plead but didn't registered your complaint is either fired or quit

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I really wish he is not fired, but hopefully learns from this experience as I have. Funny thing was that they weren't lying about falsely registering the complaint. If you look at my point of view this is a HUGE error in their software.
1. First complaint was registered for sure. How do I know? I received an SMS shortly and a technician visited too, first time. This wasn't a mistake, right?
2. They use a third party service centers, which means they are billed for the number of complaints attended. 3rd party did their job, but if it isn't on the Philips database, how will they pay them. This is unethical for both customers like me and the people who work for Philips too. Although it is unknown to me whether the first complaint was removed deliberately, it was shocking to see such a big brand losing its customer details in this new age. So stupid of them.

All I wish is that if only they had been a little more organized, and not too casual about such incidents.
 
DashMajor

DashMajor

EntMnt Knight
Pingu said:
I really wish he is not fired, but hopefully learns from this experience as I have. Funny thing was that they weren't lying about falsely registering the complaint. If you look at my point of view this is a HUGE error in their software.
1. First complaint was registered for sure. How do I know? I received an SMS shortly and a technician visited too, first time. This wasn't a mistake, right?
2. They use a third party service centers, which means they are billed for the number of complaints attended. 3rd party did their job, but if it isn't on the Philips database, how will they pay them. This is unethical for both customers like me and the people who work for Philips too. Although it is unknown to me whether the first complaint was removed deliberately, it was shocking to see such a big brand losing its customer details in this new age. So stupid of them.

All I wish is that if only they had been a little more organized, and not too casual about such incidents.
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There is a scenario actually. What Flipkart does that they bought TV from outsource & sell in the Country they assigned their own technician but tell people it's from company.

Flipkart take complains for every electronic products but when it comes to replacement they point towards the company. If you registered the complain in Flipkart & if Flipkart technician agrees that yes there is a fault then it should replace with Flipkart only but instead of that they sweep everything towards the company.

Now you haven't talked with a company yet you talked with Flipkart then you can't blame the company for your anger since they haven't heard you. What Flipkart makes people realize that they take care of everything but they actually not since how Flipkart selling things only Flipkart knows because you might bought a TV from Flipkart which even company stopped manufacturing.

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