That's another issue. They sold me a TV or Washing Machine or what ever else with a minimum warranty. After the warranty period there is no relation with the company and we have to pay the paid maintenance. But here the DTH Service provider serve us the Digital Cable service with a Prepaid or Postpaid charge for which they provide us a STB with a cost just like Telephone or Electricity service I told earlier. Here all maintenance should be bothered by the DTH company. That's all.
I agree with you...
DTH companies use legel jargon in their service contracts which many people don't understand.
I remember reading on Dishtv website few months back that they offer 3 types of schemes for purchasing hardware something like Hire Purchase & sale. If you want to actually own the system them the cost of hardware is very high which I think is almost double the normal price.
Normally we take it granted that we are the owner of the hardware like STB but I think legally we don't own it.
DTH don't bother to collect hardware after customer stops recharging as they have already got the amount from customer. But still rogue DTH like Airtel keeps harrasing customers for STB.
It's like living in an owned house where we are responsible for upkeep. But if we are living in a rented house then owner has to take care of atleast fixed costs.
So purely speaking legally, I think if we don't own the DTH hardware then DTH companies are responsible for it, as in the case - in many countries where DTH companies own the hardware & is provided to customer.
