Tata Wireline Services Scrapped Docomo now with Triple Play

[chetansha]

I have a wired tata connection too, 2mbps unltd @ 1499/-.pm.+ tax. The speed is as promised, but only issue is frequently disconnect.
I used to have linksys am300 modem in bridge mode and used asus rt-n66r router for wifi and pc,. Even after changing to dlink 2730u as modem router combo i am facing issues.
Right now i am using dlink as modem and asus rt-n66 as router. The issue remains.

See my log file
Jun 8 19:28:03 pppd[305]: Connect time 8.7 minutes.
Jun 9 07:29:21 pppd[641]: Connect time 721.2 minutes.
Jun 9 19:30:51 pppd[641]: Connect time 721.2 minutes.
Jun 10 07:32:17 pppd[641]: Connect time 721.1 minutes.
Jun 10 19:33:53 pppd[641]: Connect time 721.3 minutes.
Jun 11 04:10:03 pppd[641]: Connect time 515.9 minutes.
Jun 11 15:03:36 pppd[641]: Connect time 615.9 minutes.
Jun 11 15:09:54 pppd[641]: Connect time 6.1 minutes.
Jun 12 03:11:19 pppd[641]: Connect time 721.2 minutes.
Jun 12 15:12:44 pppd[641]: Connect time 721.2 minutes.
Jun 13 03:14:14 pppd[641]: Connect time 721.2 minutes.
Jun 13 15:15:33 pppd[641]: Connect time 721.1 minutes.
Jun 14 03:16:56 pppd[641]: Connect time 721.1 minutes.
Jun 14 15:18:23 pppd[641]: Connect time 721.1 minutes.
Jun 15 03:19:46 pppd[641]: Connect time 721.2 minutes.
Jun 15 15:21:15 pppd[641]: Connect time 721.2 minutes.
Jun 16 03:22:44 pppd[641]: Connect time 721.2 minutes.
Jun 16 12:02:29 pppd[641]: Connect time 519.4 minutes.
Jun 16 15:06:39 pppd[641]: Connect time 183.3 minutes.
Jun 16 15:09:49 pppd[641]: Connect time 2.3 minutes.
Jun 16 15:10:10 pppd[641]: Connect time 0.1 minutes.
Jun 16 15:11:23 pppd[641]: Connect time 1.3 minutes.
Jun 16 15:14:33 pppd[641]: Connect time 2.1 minutes.
Jun 16 15:39:35 pppd[641]: Connect time 24.8 minutes.
Jun 16 17:13:41 pppd[3083]: Connect time 94.1 minutes.
Jun 16 17:18:32 pppd[3083]: Connect time 4.5 minutes.
Jun 16 17:20:01 pppd[3083]: Connect time 1.2 minutes.
Jun 17 01:04:56 pppd[3083]: Connect time 464.7 minutes.
Jun 17 01:13:01 pppd[3083]: Connect time 7.9 minutes.
Jun 17 06:08:33 pppd[3083]: Connect time 295.3 minutes.
Jun 17 08:13:42 pppd[3083]: Connect time 124.8 minutes.
Jun 17 08:31:30 pppd[3083]: Connect time 17.5 minutes.
Jun 17 09:14:09 pppd[3083]: Connect time 42.4 minutes.
Jun 17 09:18:48 pppd[3083]: Connect time 4.3 minutes.
Jun 17 09:20:39 pppd[3083]: Connect time 1.5 minutes.
Jun 17 09:29:14 pppd[3083]: Connect time 8.3 minutes.
Jun 17 20:29:33 pppd[3083]: Connect time 660.0 minutes
Jun 17 20:40:21 pppd[3083]: Connect time 10.6 minutes.
Jun 17 20:45:14 pppd[3083]: Connect time 4.6 minutes.
Jun 17 20:49:07 pppd[3083]: Connect time 3.7 minutes.
Jun 17 20:52:29 pppd[3083]: Connect time 3.1 minutes
Jun 17 22:13:54 pppd[3083]: Connect time 81.2 minutes.
Jun 18 00:26:04 pppd[3083]: Connect time 131.9 minutes.
Jun 18 00:28:50 pppd[3083]: Connect time 2.4 minutes.
Jun 18 08:33:01 pppd[3083]: Connect time 484.0 minutes.
Jun 18 12:56:41 pppd[3083]: Connect time 263.3 minutes.
Jun 18 13:02:23 pppd[3083]: Connect time 5.5 minutes.
Jun 18 13:25:40 pppd[3083]: Connect time 23.0 minutes.
Jun 18 13:40:53 pppd[3083]: Connect time 13.1 minutes.

 

[Technoglitch]

Have you raised the issue with the officials?

 

[chetansha]

Technoglitch oh yes
One guy asks me sir, 2-3 min disruption, what's the big deal. Well he is tata engineer or outsourced engineer i don't know.
One tata executive asks why use 24x7, use in day and switch off at night. Tells me to use modem / routers that do not have logging facility, lol are these guys serious?
Someone give me email id of cyrus mistry, he should know it too.

 

[Technoglitch]

Technically challenged people then..

 

[sunnysep1]

I had faced initial hiccups my connection was automatically getting refresh & password was changing then had issues with faulty UPS & Modem in my building... frequent breakdown all happened in first 20 days i was also very frustrated then i showered my grievances to the senior management of the organization .... since then they rectified all the problem & touch wood i am having a stable connection .. i got a waver of my monthly bill too .... so speak to the senior management as the technicians are outsourced and they hardly care about the service level.

 

[chetansha]

sunnysep1 , can you tell me about your Conn , fibre ? Regular telephone cables ? Modem? Router ?
I too major issues at the very start, it seems some issues with vlan configurations, that was rectified. Here these guys are adamant that trouble is at my place with my equipment!! Well they don't want to identify the trouble. Nor help me solve it.
They have offered to keep their modem /router for few days, lets see how that works out. In half a mind to drag them to consumer court.

 

[NinadG]

Better try cable net which may be cheaper or BSNL/MTNL connection....

 

[sunnysep1]

My is a fiber cable connection with only router installed in my home modem is common one for our building

 

[scorpionking76]

Technoglitch oh yes
One guy asks me sir, 2-3 min disruption, what's the big deal. Well he is tata engineer or outsourced engineer i don't know.
One tata executive asks why use 24x7, use in day and switch off at night. Tells me to use modem / routers that do not have logging facility, lol are these guys serious?
Someone give me email id of cyrus mistry, he should know it too.

tell them since you are requesting the modem to be switched of at night you are eligible for waiver of 50% of the bill amount monthly

 

[Technoglitch]

tell them since you are requesting the modem to be switched of at night you are eligible for waiver of 50% of the bill amount monthly

good idea sir ji